Customer Service, Sales & Order Coordinator
KI Metals is a Birmingham-based steel stockholder supplying steel products to trade and retail customers. We are looking for a reliable, organised and confident Customer Service, Sales & Order Coordinator to support our busy sales, customer service and order-processing operation.
This is a practical office-based role suited to someone who enjoys speaking with customers, following up quotations, keeping orders moving and making sure details are handled accurately.
Key responsibilities:
- Handle incoming customer calls, emails and online messages professionally.
- Respond to customer enquiries and provide accurate product and order information.
- Prepare customer quotations and follow them up to help convert enquiries into orders.
- Process customer orders and check for customer notes or special instructions.
- Create or support shipping labels and order paperwork when required.
- Keep customers updated about order progress, delivery and any queries.
- Maintain accurate records of quotations, customer communication and follow-ups.
- Work closely with the warehouse and operations team to ensure orders are completed correctly and on time.
- Help identify sales opportunities from incoming enquiries and existing customers.
- Build good knowledge of KI Metals' steel products and services.
Essential requirements:
- Previous experience in sales administration, customer service or order processing.
- Experience handling customer enquiries by phone and email.
- Confident preparing or assisting with quotations.
- Good attention to detail and numerical accuracy.
- Comfortable using Windows-based computer systems, email and spreadsheets.
- Organised, reliable and able to manage several tasks at once.
- Professional telephone manner and strong written communication.
- Confident following up quotations and asking customers for the order.
Desirable experience:
- Experience in steel stockholding, metals, engineering, construction products, industrial supplies, merchanting or similar B2B environments.
- Experience with WooCommerce, eBay business messages, CRM systems or order-management systems.
- Experience working closely with warehouse, dispatch or logistics teams.
Salary and benefits:
- £30,000 to £33,000 per year depending on relevant experience.
- Company pension.
- Performance-related bonus or commission opportunity after training, subject to agreed qualifying conditions.
Working arrangements:
- Full-time, permanent position.
- Monday to Friday, 8am to 5pm.
- Fully on-site at B18 7AD, Birmingham.
- Start date as soon as possible.
What we are looking for:
We are looking for someone reliable, organised and commercially minded. The right person will be confident speaking to customers, careful with details and proactive in following up enquiries. This role would suit someone who wants to be part of a busy growing steel business and make a real difference to day-to-day sales and customer service.
Pay: £30,000.00-£33,000.00 per year
Benefits:
Application question(s):
- Do you have sales administration or order-processing experience?
- Have you prepared customer quotations and followed them up before?
- Can you work on-site at B18 7AD from 8am to 5pm, Monday to Friday?
- Are you confident handling calls, emails and online messages daily?
- What is your notice period or earliest available start date?
Work Location: In person
