Location: Macclesfield (Office-based)
Job Type: Full-time, Permanent
Salary: £24,784.50 per annum
Join Our Growing Team
Are you highly organised, customer-focused and looking to build a career within financial services?
We're looking for a Support Administrator to join our friendly and supportive team in Macclesfield. This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced office environment and takes pride in delivering outstanding customer service.
No two days are the same. You'll play an important role supporting our advisers, liaising with insurers and ensuring our clients receive a smooth, efficient service from the very beginning of their journey.
What you'll be doing
As our Support Administrator, you'll:
- Manage incoming emails from clients, insurers and colleagues.
- Liaise with insurers to obtain pre-sale underwriting decisions and requirements.
- Support advisers with underwriting enquiries and case progression.
- Collect and process client information accurately.
- Monitor shared inboxes and respond to enquiries promptly.
- Chase outstanding information from clients, insurers and medical providers.
- Process inbound and outbound post accurately and efficiently.
- Maintain accurate client records and update internal systems.
- Provide general administrative support to the wider team.
- Help identify improvements to internal processes.
What we're looking for
You'll be someone who has:
Essential
- Excellent communication skills, both written and verbal.
- Strong organisational skills and the ability to prioritise a busy workload.
- Great attention to detail.
- Good working knowledge of Microsoft Outlook, Word and Excel.
- A proactive, professional and customer-focused approach.
- The ability to work independently as well as part of a team.
Desirable
- Previous administration or customer service experience.
- Experience using HubSpot (although training will be provided).
What we offer
We believe in rewarding our people and supporting their wellbeing. As part of our team, you'll receive:
- Salary: £24,784.50 per annum
- Company pension scheme
- Death in Service benefit (4 x basic salary)
- Medicash Healthcare Plan (Level 1)
- 50% contribution towards membership at a local gym
- Ongoing training and development
- A supportive, friendly team environment
- Opportunities to build a long-term career within financial services
Why join us?
We're proud of our collaborative culture where everyone plays an important role. You'll receive full support from an experienced team, opportunities to learn new skills and the chance to develop your career in a growing business.
If you're organised, enjoy helping people and want to work in a role where your contribution genuinely makes a difference, we'd love to hear from you.
Apply today and become part of our growing team in Macclesfield.
Pay: £24,420.00-£25,000.00 per year
Benefits:
- Company pension
- Gym membership
- Health & wellbeing programme
Work Location: In person
