Job Ref: RAD1254
Branch: Lochside House Hotel, Lodges and Spa
Location: Lochside House Hotel, Lodges and Spa, Cumnock
Salary/Benefits: Competitive Rate (DOE) Plus Tips and Benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 48
Posted date: 03/06/2026
Closing date: 05/07/2026
We’re seeking an experienced Operations Manager to oversee day-to-day operations at Lochside House Hotel, ensuring smooth service, operational efficiency, and excellent guest experiences.
Lochside House Hotel is part of the award-winning, family-owned RAD Hotel Group. As a member of our management team, you will contribute to delivering exceptional service and ensuring a positive dining experience for our guests. You will have the chance to develop your skills in customer service, teamwork, and food and beverage service, all while working in a beautiful setting. If you are passionate about providing excellent service and are eager to learn, we encourage you to apply.
- Overseeing daily operations to ensure smooth service and efficient workflows across all departments.
- Leading, developing, and motivating the hotel management team.
- Managing rotas, staffing levels, and ensuring cost controls are met.
- Monitoring and acting on customer feedback to maintain exceptional service standards.
- Ensuring operational procedures and company standards are consistently followed.
- Ensuring compliance with health, safety, and company policies across all hotel operations.
- Proven experience managing operations in a hotel or similar quality venue.
- Strong communication skills with a professional and clear approach.
- Motivated and results-driven, with the ability to inspire and lead a team.
- A strong customer service orientation with the ability to swiftly resolve issues and create memorable guest experiences.
- Experience in managing costs and achieving business objectives in hospitality.
- 4-weekly tips
- Competitive Rate (DOE)
- Weekly pay
- Discount across all 8 RAD Hotel Group venues
- Uniform provided
- Staff meal on duty
- Career progression opportunities
- Birthday and length of service incentives
Set on the banks of Loch of the Lowes, with the Afton Hills as a backdrop, Lochside is a truly magnificent hotel. The incredible views of the surrounding Ayrshire countryside provide the hotel with an individuality that changes with the seasons.
A warm and welcoming atmosphere awaits you at Lochside House Hotel Spa Lodges, which sports wraparound terraces, landscaped gardens, ESPA luxury spa and renowned Afton restaurant.
Formerly a hunting lodge for the marquis of Bute and located in the heart of Burns country, the surrounding area offers lots to discover, see our local attractions leaflet for more information.
