Sales Support / Customer Service Advisor (E-commerce & Technical Products)
Location: Northampton | Salary: Up to £26,500 per year
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About Ultra Secure
Ultra Secure is a European specialist in technical security products (alarm systems, access control, heavy-duty security equipment). Our head office is based in France, where product expertise and operational knowledge are centralised.
This is a genuinely exciting time to join us. Growth and change like this bring real opportunity for the right person to get stuck in early, help shape how the role and the wider support function are built, and take on responsibility as we develop — rather than joining a fixed, already-established structure.
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The Role
This is a Sales Support / Customer Service role, not a sales role and it’s a chance to help shape how it develops as the wider team grows. To competently handle the full role, you'll build technical product knowledge over time, with structured support from our technical team. No technical background is required to start, just a genuine willingness to learn (although, a technical background is strongly advantageous).
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Our product range
- Wireless gate and door intercoms
- Driveway and perimeter alarms, including solar and battery-powered motion sensors
- CCTV and outdoor camera systems, including solar/4G kits for remote sites
- Telescopic security posts, bollards, and access control equipment
- Alarm systems and monitoring kits
- Wider security accessories — panic alarms, sirens, gate locks, and property marking products
- Bespoke, custom-built security solutions, including circuit board and relay-based systems, tailored to unique customer requirements
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What You’ll Be Doing
- Answering inbound sales enquiries and customer service calls/emails
- Handling order queries, general product questions, and complaints
- Processing orders and liaising with our warehouse and technical team
- Following our customer communication process
- Building product knowledge over time and applying it to customer queries as your confidence grows
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What we're looking for
- Strong telephone manner and clear written communication
- Customer service or sales support experience (e-commerce preferably)
- Good computer skills is essential, as you'll work across multiple systems daily
- Comfortable working alongside AI tools as part of day-to-day workflow
- Calm under pressure, organised, and able to follow process precisely
- A genuine interest in learning technical product knowledge
Optional good-to-haves:
- Low-voltage electronics experience (relays, basic wiring, 12V)
- Technical after-sales or support background
- French language skills
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What We Offer
- Up to £26,500 salary (based on experience and what you bring to the table)
- Immediate start
- A small, hands on team with direct access to management
- A key role in a company-wide evolution with real potential
- Structured support to build technical product knowledge as part of the role
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Why Join Us?
If you enjoy hands-on work, clear communication, and the idea of building something modern from the ground up, this role offers a rare opportunity to be part of a meaningful rebuild with high long-term potential and evolution.
Job Type: Full-time
Pay: Up to £26,500.00 per year
Application question(s):
- Describe the job you have had that is closest to this opportunity.
- How do you feel about using new tools, automation, or AI to improve daily work?
Experience:
- Sales Support / Customer Service: 2 years (required)
- working with technical products: 1 year (preferred)
Work Location: In person
