JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position SummaryThe Porter will provide essential facilities support and event setup services at Australia House. This role ensures the building remains safe, well-maintained, and operationally efficient while delivering high-quality event support services for diplomatic functions and internal meetings.
Key ResponsibilitiesFacilities ManagementDaily Duties:
Conduct morning and afternoon building inspections, including all stairwells, to identify and remove obstructions from walkways and fire evacuation routes (trolleys, waste cardboard, broken furniture, etc.)
Perform twice-weekly kitchen and kitchenette checks (Tuesdays and Fridays), restocking supplies as needed
Coordinate with COPA (Consular and Passports) mail room for internal delivery of larger parcels and respond to ad hoc delivery requests
Report building damage, potential hazards (loose cables, lighting failures, floor markings, spillages), and safety risks to Business Operations (Facilities)
Complete general ad hoc tasks including furniture relocation, stationery delivery, waste removal, contractor assistance, print station monitoring (Level 2), and simple furniture assembly
Weekly Duties:
Inspect and refill all hand sanitizer dispensers throughout the building; report fallen units and low stock levels
Maintain the rooftop event space: remove leaves, inspect plant health, and report issues to Facilities
Water plants outside the Downer room and check Exhibition Hall plant condition
Verify all DFAT dishwashers and glasswashers are operational; replace salt as required
Clear leaves and debris from Executive balconies
Ongoing Duties:
Maintain accurate inventories of stored furniture and event equipment; report damaged or broken items
Keep furniture stores, event storage areas, and Porter's storeroom organized and tidy at all times
Monitor supply levels and advise Business Operations (Facilities) when restocking is required (black sacks, cleaning supplies, kitchen detergent, salt, etc.)
Event Support ServicesPre-Event Setup:
Review event setup requirements using Room Setup forms
Assess table and chair inventory on event levels; relocate additional furniture from other floors via stairs or goods lift as needed
Prepare event spaces and arrange furniture according to specifications
Set up required technology including AV equipment, TV screens, speakers, projectors, and PA systems
Meet caterers at Melbourne Place entrance and escort them through goods lift
Receive deliveries for crockery, cutlery, beverages, and catering supplies from external vendors or internal storage
Ensure dishwashers contain adequate salt and are fully operational
Prepare coffee and tea service equipment as requested
Transport wine from storage to appropriate refrigeration areas
Post-Event Breakdown:
Clear and reset rooms as required
Return crockery, cutlery, and supplies to couriers or designated storage locations
Verify kitchens are clean and all dishwasher items are properly stored
Coordinate additional support staff for large or multiple concurrent events (advance notice required)
Required QualificationsPrevious experience in facilities support, porter services, or building maintenance preferred
Ability to lift and move furniture and equipment safely
Strong organizational skills with attention to detail
Excellent communication skills and customer service orientation
Ability to work independently and prioritize multiple tasks
Flexible approach to working hours to accommodate event schedules
Basic understanding of health and safety requirements
Physical RequirementsAbility to walk building premises multiple times daily
Capability to lift and move furniture and equipment weighing up to [specify weight]
Ability to climb stairs regularly
Manual dexterity for equipment setup and maintenance tasks
Working ConditionsStandard business hours with flexibility required for event support
Work performed in office building environment, including outdoor rooftop areas
May require occasional evening or weekend work for special events
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
