Description:
WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU’LL DO
In this role, you will be responsible for collaborating and implementing innovative HR solutions that prioritize employee engagement, satisfaction, user experience, and productivity. You will be a valued partner and work closely with cross-functional teams to translate business needs into actionable product features and strategies.
This role will support core HR and payroll platforms (such as UKG Pro and Deel Payroll, EOR, Time Off and Time Tracking) to help with enhancements, configuration and break fixes that are part of our product portfolio. The successful candidate will own the lifecycle of technical change while partnering with key stakeholders through to successful completion. The role will have a particular focus on the operational effectiveness of global payroll platforms, ensuring HRIS and payroll systems, data and processes remain aligned.
The position can be located either in the USA or UK (Farnborough, Hampshire). This role is predominantly remote, with some occasional travel to a centralized office as required.
Day-To-Day Responsibilities:
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Collaborate with HR leaders, IT professionals, Payroll, Finance, local HR teams and business stakeholders to understand and prioritize product requirements and strategic objectives.
- You will work with Product Owners to project manage, support, and drive the development and implementation of HR and payroll software solutions, from concept to delivery, ensuring alignment with business objectives and timelines – in collaboration with other key stakeholders.
- Drive the development of self-service tools and process automation capabilities to streamline HR processes, reduce administrative burdens, and empower employees to manage their own HR needs.
- Own the creation and maintenance of key documentation such as requirements documents, process mapping, functionality overview documents, UAT scripts, SOPs, user guides, training materials and a data dictionary.
- You will own elements of the HRIS and payroll-platform process from discovery, requirements gathering, UAT, change and communications, deployment, training and hyper-care – while maintaining project status in tracking systems such as Workstack and Azure DevOps.
- With the assistance of stakeholders and vendors, configure and build changes as required in HR and payroll platforms to support enhancements and break-fixes while following the core principles for HRIS delivery and change management.
- You will be responsible for creating and maintaining a security matrix for core HRIS and payroll platforms and ensuring adherence and regular audits of security roles and permissions are completed.
- Champion data compliance, HRIS/platform upgrades, payroll controls and best practices to the organization and ensure that training is implemented as needed.
- Manage inquiries and requests related to payroll/HRIS systems, which may require research, analysis or advanced technical support with vendors to address questions presented by stakeholders and/or outside agency representatives.
- Coordinate payroll-platform support tickets, vendor escalations and system defects through to resolution, identifying recurring issues and supporting root-cause resolution.
- Support post-go-live hypercare and ongoing operational administration for countries using global payroll platforms, working with local HR and Payroll teams to progress issues, data validation and agreed actions.
- Maintain alignment between HRIS and payroll platforms, including identifying required HRIS fields, reports and data changes and supporting interfaces, APIs, SFTP/file feeds or other integrations required for accurate downstream payroll processing.
- Ad hoc support for M/A activity partnering with third-party payroll vendors to set up payroll and integrate HRIS/HR systems.
- Support administration and oversight of payroll-platform and EOR invoices, working with Finance, Payroll and vendors to resolve discrepancies, credits and payment-related issues.
- May facilitate audits by providing records and documentation to auditors.
- Prepare reports for senior management.
- This position may require work responsibilities outside of normal business hours due to time zone differences.
- Undertake other projects and responsibilities as assigned, including broader HRIS, payroll-platform, data and HR technology initiatives as priorities evolve.
WHAT WE’RE LOOKING FOR
Must-Haves:
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Experienced in HR, Payroll Operations, HRIS or HR technology, with experience working on implementations, enhancements and break-fixes on HR and/or payroll platforms.
- Proven track record of success in product ownership or product management, preferably in a SaaS environment.
- Experience owning and running HRIS or payroll-platform projects with various stakeholders.
- Strong analytical skills and ability to translate complex business requirements into actionable product features, system requirements and strategies.
- Ability to process map, manage change and facilitate training.
- Experience presenting to stakeholders or facilitating training pertaining to HR Technology changes.
- Experience with Project Management, UAT and Change Management methodologies such as Agile, Waterfall, Scrum or Kanban.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and influence stakeholders at all levels.
- Passion for creating exceptional employee experiences and driving positive change within organizations.
- Strong analytical and mathematical skills.
- Individual should be organized, thorough and methodical, and able to use critical-thinking skills when solving problems.
- Energized self-starter capable of working and thinking independently and ensuring deadlines are met.
- Ability to investigate system, payroll and data issues through to root cause and challenge incomplete or incorrect vendor responses.
- Ability to maintain integrity and confidentiality with sensitive information.
- Skill in preparing detailed reports and performing detailed computations.
- Advanced Excel skills and use of MS Office is required.
- Proficient in Smartsheet.
- Authorized to work in the U.S. or UK (as appropriate) without sponsorship.
Nice-To-Haves:
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Bachelor's degree in Human Resources, Business Administration, Computer Science, or a related field.
- Experience configuring UKG Pro & BI.
- Experience with Deel Payroll, Deel Time Off, Deel Time Tracking and/or Deel EOR.
- Solid understanding of accounting fundamentals, payroll best practices and payroll compliance to support Payroll Implementation.
- Effective communication and interaction with employees, clients and colleagues and the ability to work effectively with all levels of the organization.
- Power BI reporting experience.
- Experience with Mergers and Acquisitions from a payroll or HRIS perspective.
- Experience with HRIS-to-payroll interfaces, APIs, SFTP or other data integration methods.
- Experience with user-centric design principles and design thinking methodologies.
- Demonstrated experience developing self-service tools and process automation solutions.
WHY YOU’LL LIKE WORKING HERE
As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:
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Private Healthcare with Vitality
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Dental Insurance
- Access to Employee Assistance and Wellbeing Support
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Mental Health Support through the above
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Access to discounted Gym memberships
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Increased holiday with service
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Access to numerous online learning resources
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AVIXA membership for industry learning
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Access to online retail discount platform
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Discounted products through our recognised partners
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Cycle to work scheme
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Season ticket loans
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Generous Referral scheme
So, if you are feeling undervalued, stuck in a rut or just looking at furthering your career, apply today.
Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.
AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.
