Job Overview
This leading hospitality and events specialist connects clients with premium experiences at world-class sporting, cultural, and entertainment events across the UK and internationally.
With a reputation for exceptional service and bespoke event packages, the company works with a wide range of clients - from global corporations to private individuals - helping them create unforgettable experiences that combine luxury, entertainment, and networking.
The role focuses on reconnecting with past clients, rebuilding strong relationships, and helping increase repeat business. It’s a great fit for someone who communicates well, enjoys hospitality, and likes sales that are built on trust and relationships.
Responsibilities
- Reach out to past clients through personalised outreach to reignite interest in hospitality and corporate event experiences.
- Develop and implement structured re-engagement strategies to convert inactive accounts into loyal, returning customers.
- Build rapport and trust through consultative conversations, identifying upcoming business or entertainment needs.
- Maintain accurate client records, communication logs, and activity reports in the CRM system.
- Collaborate with marketing and sales teams on reactivation campaigns and client retention initiatives.
- Provide feedback on customer sentiment, market trends, and product opportunities.
- Consistently achieve re-engagement and revenue targets, contributing to the wider commercial success of the team.
What we need from you
- Experience in sales, customer success, or account management, ideally within hospitality, events, or B2B services.
- Exceptional communication skills with a friendly, persuasive style.
- Proven ability to build rapport quickly and reignite customer interest.
- Strong organisational skills and attention to detail, with experience managing CRM systems.
- Self-motivated, target-driven, and able to thrive in a results-oriented environment.
- Creative thinker who can adapt their approach to different client types and scenarios.
What’s on Offer
- A lively, sociable working environment within one of the UK’s most exciting industries.
- Competitive base salary plus uncapped commission and performance bonuses.
- Ongoing training and career development.
- Opportunities to attend exclusive events and build industry connections.
This role is being handled by Lily Martin, Sales Recruitment Consultant At Pearson Whiffin Recruitment
Job Types: Full-time, Permanent
Pay: £27,500.00-£40,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
