General Manager – The Owl Tearooms | North Norfolk
Do you have a passion for hospitality, people and creating a great customer experience?
The Owl Tearooms is looking for an experienced, enthusiastic and hands-on General Manager to join our team and take a leading role in the day-to-day running and future development of our business in beautiful North Norfolk.
This is much more than a traditional management position. We're looking for someone who will become a key part of the business — someone who can lead our team, maintain high standards, keep things running smoothly and, importantly, help us grow and increase profitability.
With a team of around 15 staff, our General Manager will be at the heart of the operation, working across our tearooms, restaurant, shop and front of house.
What you'll be responsible for
You'll take ownership of the day-to-day operation, including:
- Leading, supporting and motivating a team of approximately 15 staff
- Creating staff rotas and managing holiday and sickness cover
- Recruiting, training and developing team members
- Working hands-on across the tearooms, restaurant, shop and coffee operation
- Ensuring customers receive a warm, friendly and consistently high level of service
- Handling customer feedback and complaints professionally and positively
- Ordering stock and managing supplier relationships
- Carrying out regular stock takes and keeping stock levels under control
- Monitoring waste, costs and margins
- Maintaining excellent standards of cleanliness, presentation and organisation
- Ensuring health & safety and food safety procedures are followed
- Looking at ways to increase sales and improve profitability
- Coming up with exciting seasonal ideas, promotions and events
- Identifying opportunities to improve the customer experience and grow the business
- Working closely with the owners and taking an active role in shaping the future of The Owl Tearooms
Who we're looking for
We're looking for someone who is confident, organised and naturally takes responsibility.
You'll ideally have previous management experience within a restaurant, café, tearoom, hotel or wider hospitality environment and be comfortable leading a team in a busy customer-facing setting.
Most importantly, you'll be:
✔ A natural leader who can bring a team together
✔ Friendly, approachable and confident
✔ Passionate about excellent customer service
✔ Commercially minded and interested in sales and profit
✔ Organised and capable of managing multiple priorities
✔ Confident with staff rotas, stock control and ordering
✔ Calm and professional when dealing with complaints or challenging situations
✔ Hands-on and happy to get stuck in wherever you're needed
✔ Someone who enjoys coming up with new ideas and making things happen
We're not looking for someone who wants to sit behind a desk all day.
We want a hands-on manager who enjoys hospitality, enjoys working with people and wants to make a real difference.
You'll have the opportunity to:
*Become a key member of an independent North Norfolk business
*Put your own ideas into practice
*Help grow sales and improve profitability
*Lead and develop a fantastic team
*Develop seasonal events, promotions and new ideas
*Make a genuine difference to the customer experience and future of the business
Interested?
If you're an experienced hospitality manager who is ready for a role where you can genuinely make your mark, we'd love to hear from you.
Please send us your CV and a short covering note telling us a little about yourself, your management experience and why you think you'd be a great fit for The Owl Tearooms.
The Owl Tearooms – North Norfolk
We look forward to hearing from you!
Pay: £28,000.00-£34,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
Application question(s):
- What do you love the most in hospitality?
Experience:
- Hospitality: 2 years (required)
Work Location: In person
