Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. With around 35,000 colleagues delivering more than 1.5 billion passenger journeys each year, we connect people and communities safely, reliably and sustainably. With strong roots dating back to 1938 and an ambitious growth and sustainability agenda, Arriva is focused on building a strong and sustainable future.
We are looking for a Transformation Change Manager to join our Transformation team on a 12-month fixed-term contract, supporting the delivery of a significant Oracle Fusion transformation programme across the UK business.
This is an exciting opportunity to play a key role in a major business transformation that will implement new Finance, Procurement and Engineering processes and systems. The successful candidate will be responsible for ensuring colleagues and stakeholders are prepared, engaged and supported throughout the change journey, enabling successful adoption of new ways of working and helping to maximise the benefits of the programme.
Working closely with programme teams, business leaders and key stakeholders, you will lead and coordinate change management activities across the full transformation lifecycle. You will help shape how colleagues experience change, ensuring effective communication, engagement, training and readiness activities are in place to support a successful transition.
This role will suit a Change Manager with a strong track record of delivering organisational change within complex transformation programmes and the ability to engage and influence stakeholders across a large and diverse organisation.
This role will be on a hybrid working basis, a minimum of 3 days per week from either our London (Lacon) or Sunderland (Doxford) office, with the remainder focused on where you can best deliver for your colleagues while maintaining a healthy work-life balance.
Key Responsibilities
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Develop and deliver the overarching change management plan to support the Oracle Fusion transformation programme.
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Lead change impact assessment activities, ensuring impacts are identified, reviewed and validated with relevant stakeholders.
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Maintain stakeholder mapping and segmentation across impacted business areas, ensuring all colleague groups are appropriately engaged throughout the programme.
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Partner with the Transformation Communications Lead to develop engaging communications and change engagement activities.
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Plan, coordinate and facilitate change forums, workshops and engagement sessions across the business.
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Develop training plans that align learning activities with the appropriate stakeholder groups and business functions.
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Ensure training requirements are identified and addressed across all impacted teams.
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Work with project teams and subject matter experts to support the development and rollout of training materials and learning interventions.
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Conduct organisational readiness assessments throughout the programme lifecycle to evaluate business preparedness.
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Implement feedback and sentiment mechanisms to monitor adoption and identify opportunities for continuous improvement.
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Identify and manage change-related risks, issues and dependencies, escalating where appropriate.
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Support leaders and managers in driving engagement, adoption and sustained behavioural change across their teams.
What We'd Like From You
We welcome applications from individuals who are passionate about helping organisations successfully navigate change and transformation.
You will be a skilled change professional with strong stakeholder management capabilities, a collaborative approach and the ability to influence and engage colleagues at all levels. You will be comfortable managing multiple priorities, balancing competing demands and operating effectively within a complex programme environment.
Candidates will preferably:
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Have a proven track record of delivering organisational change within large-scale transformation programmes.
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Have experience supporting complex business change initiatives, such as ERP, digital, operating model or process transformation programmes.
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Demonstrate strong knowledge of change management methodologies and best practice.
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Have excellent communication, facilitation and stakeholder engagement skills.
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Be confident building relationships and influencing stakeholders at all levels of the organisation.
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Demonstrate strong analytical and problem-solving capabilities, with the ability to assess change impacts, risks and mitigation strategies.
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Be highly organised, resilient and adaptable in a dynamic and evolving environment.
It would also be beneficial if candidates:
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Have experience supporting Oracle Fusion or other enterprise-wide ERP implementations.
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Have experience working within or partnering closely with Finance functions.
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Have an understanding of Finance, Procurement or Engineering processes.
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Hold a recognised change management qualification or accreditation.
Why Join Arriva?
At Arriva, our people are at the heart of what we do. You'll join a collaborative and supportive transformation team where your contribution will have a direct impact on the success of one of the organisation's most significant change programmes.
This is an opportunity to work with senior stakeholders, influence meaningful business change and help shape the future of how we operate across the UK business. In return, you'll be part of an organisation committed to delivering sustainable growth, supporting its people and investing in the future.
Arriva Group reserves the right to close this vacancy early should sufficient applications be received.
