About Birmingham City University
At Birmingham City University, we are a diverse and inclusive learning community of over 31,400 students from more than 120 countries. We aim to become an exemplar anchor institution, creating and sharing knowledge for a better and more inclusive society. We are committed to providing a transformational educational experience, supporting world-class research, and fostering a collaborative and supportive working environment for our staff.
Recognised as one of the UK’s Top 250 employers (Financial Times & Statista), we pride ourselves on being a place where colleagues feel valued, supported, and able to grow their careers while contributing to the success of our students and communities.
Our student demographic reflects the rich cultural and ethnic diversity of Birmingham itself, with a significant proportion of students from minoritised ethnic backgrounds and the majority of our home students coming from the West Midlands. This diversity is a strength, and it calls for a workforce that is equipped to challenge deficit narratives and thinking — those assumptions that position students from underrepresented groups as lacking rather than recognising their assets, strengths and potential.
By embracing this perspective, we aim to create an environment where all students and colleagues can thrive, and where our work contributes positively to the social, cultural and economic life of Birmingham and beyond.
Role Summary
We are seeking an Attendance Advisor to join our Attendance Monitoring Team, supporting the delivery of high-quality services across the University.
In this role, you are responsible for overviewing all student attendance and engagement across the university and where appropriate issuing attendance based notices. Key responsibilities include supporting the delivery of process workflows and formal communications that are issued to students and apprentices, whilst supporting with using systems associated with attendance monitoring and ensuring student records are accurate and up to date. working closely with The Student retention Team and UKVI Compliance Team to ensure services are efficient, compliant, and aligned to University priorities.
Key Responsibilities
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Supporting the delivery of the Student Attendance and Engagement process as determined by the University and as outlined in the policy and operational guidance.
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Review and issue data sets issuing attendance notifications to students and apprentices as required as per the pre-determined attendance monitoring schedule, meeting set key deadlines.
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Producing and interpreting information relating to attendance pattern and provide updates for student attendance.
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Acting as a key point of contact pertaining to attendance monitoring queries such as register queries, system set up, errors or trend analysis.
Essential Requirements
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Be educated to first degree level, or be able to demonstrate a combination of professional qualifications, skills and experience at an equivalent level.
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Have experience in the use of a corporate student record system, in particular SITS.
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Possess good Excel skills with the ability to analyse data sets.
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Be a team player who can prioritise and work with multiple deadlines.
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Have strong written and verbal communication skills including the ability to communicate with a wide variety of audiences including students.
Desirable Requirements
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Ability to instigate new and innovative approaches and have a focus on continuous improvement.
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A high degree of self-motivation and a self-managing work style, with the ability to set goals and work independently.
Further Information
If you are excited by the opportunity to help shape the future of Student and Academic Services, we would love to hear from you.
For an informal discussion about the role, please contact Samuel Kellie (Attendance & Timetabling Monitoring Manager) at [email protected]
Why not explore our campuses using our interactive map: Interactive Map | Birmingham City University
Why work for us
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Work–life balance – Generous leave and hybrid working (role dependent).
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Career development – Opportunities to grow, develop and progress your career.
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Reward and wellbeing – Competitive pay, pension, wellbeing support and staff benefits.
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Inclusive culture – A supportive, diverse environment where everyone belongs.
Equality, Diversity & Inclusion
We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.
Disability Confident Employer
Birmingham City University is proud to be a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process. Disabled applicants who meet the essential criteria for the role will be guaranteed an interview.
