Could you inspire hope for people who are struggling with their mental health?
Second Step is a leading mental health charity in the Southwest offering support and hope to people with mental health and support needs. Our vision is that we believe in a world where everyone affected by mental health problems can create a positive future. We promote mental health and wellbeing by supporting people and communities to build brighter futures.
We are seeking someone with a commitment to improving mental health outcomes through meaningful service user involvement to join us as Quality and Improvement Manager. Working closely with the Director of Services, you will lead our Quality and Improvement Team; revising, developing and managing the organisation’s quality assurance and improvement strategy and policies, coproduction strategy and policy and complaints management.
If you are enthusiastic about working in a mental health organisation, working to improve systems and process to promote positive outcomes for the people we work with as well as our staff, this could be the role for you. You will:
- Develop and deliver an effective quality assurance and quality improvement strategy
- Oversee the Quality Assurance Manager to deliver Quality Audits and monitor service improvement plans
- Support our quality work in partnerships with other organisations
- Support operational managers, ensuring issues identified through operational performance reports are identified, understood by managers and improvement plans developed and implemented.
- Work with the Director of Services and Facilities Manager to oversee and monitor the health and safety plan for the organisation.
- Contribute to the effectiveness of the Operations Management Team, Service Quality Committee and Health and Safety Forum
Location: Bristol and the South West (hybrid office and home working)
Salary: £43,800
Contract: Permanent
Hours: Full time, 37 hours per week
Full details of this opportunity can be found in the role profile.
About you
You will:
- be passionate about continuous quality improvement in services supporting people using mental health services
- be a confident leader able to collaborate and influence with a range of stakeholders
- be committed to staying up to date with relevant legislation and practices affecting services supporting people using mental health services
- be committed to the highest standards of safeguarding, and providing support and advice to colleagues
- have the ability and motivation to work with a Recovery focused and Psychological, Adversity and Trauma informed approach
- be confident communicating with a wide range services users and staff
What we offer
- to be part of a friendly team, with direct support from the Director of Services
- in-depth induction to Second Step and all the relevant training and support you need to do your job well.
- Blended working across home and office base in Bristol, with some travel to other office bases in the South West
- monthly one-to-one sessions with your line manager
About us
We are taking positive action to increase diversity throughout our organisation, and to nurture a culture of inclusion for all our people and the clients that we support.
We welcome applications from everyone who meets the criteria and strongly encourage individuals who identify as being of Black, African, Caribbean or Asian descent to apply as these groups are currently under-represented at Second Step.
To ensure fairness and consistency, all applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s skills and qualities.
Closing date: Friday 17th July 5pm. You are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received.
Interview dates: Friday 31st July 2026
For more detailed information about these roles and to apply, please see our website www.second-step.co.uk. Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services. Unfortunately, Second Step is unable to sponsor applicants from outside the UK.
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
