Are you ready to join a pivotal team as an IT Technician at Dunbia, a leading red meat processor known for supplying top-quality beef and lamb to markets worldwide? We are seeking a dedicated individual to support our IT Team in managing IT operations at our Cross Hands site.
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The IT Technician is responsible for first and second level support for all Dunbia Cross Hands standard IT software and hardware.
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This position provides effective diagnostic evaluation of end‐user needs, responding to and resolving each issue or complaint to the end user’s satisfaction.
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Resolution includes but is not limited to the following: Identify, research, and resolve technical problems with a timely response to telephone calls, email, IT Service Desk and face to face requests for technical support.
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The position also requires accurate documentation, tracking and monitoring of the problem to ensure a timely resolution whilst ensuring business continuity.
Working Hours
Sunday 07:00 - 18:30
Monday 07:00 - 18:30
Tuesday 15:30 - 23:30
Wednesday 15:30 - 23:30
Thursday 15:30 - 23:30
Responsibility and Decision‐Making Authority
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Involve other team members to establish best practices / decisions.
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Act independently when required.
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Maintain Dawn Meats Group IT values and policies.
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Management/Supervisory Responsibilities: N/A
