Job Summary
We are seeking a knowledgeable and customer-focused Parts Advisor to join our team. The ideal candidate will play a crucial role in ensuring that our customers receive the right parts and accessories for their needs. This position requires strong organisational skills, effective communication abilities, and a commitment to providing excellent customer service. As a Parts Advisor, you will be responsible for managing inventory, assisting customers with their inquiries, and maintaining an efficient parts department. Training will be provided.
Duties
- Assist customers in identifying and sourcing the correct parts for their vehicles or equipment.
- Maintain accurate inventory records and ensure that stock levels are optimised.
- Communicate effectively with customers both in person and over the phone, demonstrating excellent phone etiquette.
- Process orders and manage deliveries of parts to ensure timely fulfilment of customer requests.
- Utilise Excel to track inventory data and generate reports as needed.
- Organise the parts department to ensure a clean, efficient workspace that promotes productivity.
- Collaborate with other departments to provide seamless service to customers.
- Stay updated on product knowledge and industry trends to better assist customers.
Qualifications
- Previous experience in a parts advisory or similar role is preferred but not essential.
- Strong organisational skills with the ability to maintain accurate records.
- Excellent communication skills, both verbal and written, with a focus on customer service.
- Proficiency in Excel for data management and reporting purposes.
- Ability to work effectively in a team environment while also being self-motivated.
If you are passionate about providing exceptional service and have the skills necessary to thrive in this role, we encourage you to apply. Join us in delivering quality solutions to our valued customers! Please only apply if you are currently based in the UK and living in or around the surrounding areas relevant to this role. Applications from candidates outside the UK will not be considered.
Job Types: Full-time, Permanent
Pay: From £28,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Work Location: In person
