Job Summary
We are seeking an experienced and hands-on Restaurant Manager to lead Blackwoods Bar & Grill, the intimate restaurant within Nira Caledonia, a luxury boutique hotel with 27 guest rooms and a 10-table dining room.
This is a highly visible role focused on delivering exceptional, personalised service while maintaining strong commercial and operational standards across both breakfast and dinner service.
Duties
- Lead and manage the restaurant floor during dinner service, ensuring a polished and memorable guest experience.
- Oversee breakfast operations and provide hands-on support when required.
- Create weekly rotas for the Breakfast and Dinner teams, balancing service requirements with effective labour cost control.
- Lead, motivate, and develop the team through regular coaching, training, and service briefings.
- Deliver training in service standards, food and beverage knowledge, wine and whisky, and appropriate up-selling.
- Maintain strong communication between the Breakfast and Dinner teams.
- Manage guest enquiries, feedback, and complaints professionally and effectively.
- Build positive relationships with hotel residents, regular guests, and local customers.
- Complete monthly stock takes, investigate variances, and report results to the Hotel Manager.
- Manage ordering, stock levels, and supplier relationships while controlling wastage and protecting gross profit margins.
- Maintain the Toast POS system, ensuring menus, pricing, and product information remain accurate.
- Monitor departmental performance, including revenue, labour costs, stock control, and profitability.
- Ensure compliance with food safety, health and hygiene requirements, allergen procedures, and Scottish licensing legislation.
Requirements
- Previous experience as a Restaurant Manager, Assistant Restaurant Manager, or similar senior hospitality professional within a high-quality restaurant or hotel environment.
- Strong leadership skills with experience managing and developing a team.
- Confident leading restaurant service and providing hands-on operational support.
- Experience creating staff rotas and managing holidays and staffing requirements.
- Good commercial understanding of stock control, ordering, gross profit margins, and labour costs.
- Strong guest service and complaint-handling skills.
- Confident using EPOS systems and Microsoft Excel.
- Flexible to work evenings, weekends, and some morning shifts.
- A valid Scottish Personal Licence (SCPL) is highly desirable.
- Experience using Toast POS would be advantageous.
Personal Attributes
- Warm, polished, and professional.
- Passionate about exceptional hospitality and attention to detail.
- Commercially aware, organised, and dependable.
- Confident leading from the floor and supporting the team when required.
Join us if you’re passionate about delivering memorable dining experiences through exceptional leadership, culinary expertise, and dedicated service. We’re committed to supporting your growth as you lead our team toward continued success!
Pay: From £30,000.00 per year
Benefits:
- Discounted or free food
- Employee assistance programme
- Employee discount
- Flexible schedule
- On-site parking
Work Location: In person
