About us:
At Total Foodservice, we believe a great workplace starts with great people. Our teams are central to everything we do, combining passion and expertise to deliver high‑quality food solutions to chefs and caterers across the UK. As part of the Country Range Group, Creed has been supporting the foodservice industry since 1972.
We are currently merging with Creed Foodservice, a Kitwave Group business with a strong reputation for customer service. This merger brings together two respected foodservice specialists, strengthening our combined capability and nationwide reach.
Operating from depots in Cheltenham, Ilkeston, High Wycombe, Clitheroe, and York, we provide a reliable one‑stop solution across ambient, chilled, frozen, non‑food, and fresh produce ranges, serving customers across hospitality, education, healthcare, and leisure sectors.
Proud to be a Living Wage accredited employer and recognised as one of the Top 75 Best Companies to Work For in 2023, we continue to put people first and offer genuine opportunities to grow.
Role Details:
The Transport Supervisor will contribute to achieving excellent service levels and ensure they continue to exceed our targets. You will ensure that all customer deliveries are completed accurately and on time, and contribute to developing a customer-oriented, solutions focused team culture for a team of Circa 40 drivers.
Some responsibilities of the role include:
- To assist the Transport Manager to recruit, train and develop the Transport team both for new positions and succession planning in a positive, customer focused and professional manner.
- Contribute to a diverse, inclusive, solutions oriented, and customer service focused culture through coaching and mentoring the team and encouraging two-way communication.
- Listen to and share employee, customer and stakeholder feedback and review and suggest ideas and actions to improve employee engagement and Best Companies feedback
- To ensure the safe, accurate, and timely delivery of orders to the Company’s customers, by implementing and developing a robust, but flexible, delivery schedule and appropriate people and equipment resource availability.
- Manage transport routing, vehicle tracking and tacho systems and all transport related administration including vehicle defect forms, tacho downloads, VC40’s, route planning and driver pack paperwork.
- ·Hold regular Driver 121’s to discuss performance, provide feedback and review any recognition or issues raised, including tacho infringements.
- Conduct staff searches, appraisals and induction reviews in line with company policies and procedures.
- Contribute ideas and share knowledge that will contribute to innovative ways of working that improve company performance and employee engagement in line with the business strategy within departmental budget.
- Cover for Transport manager and Transport Supervisor where appropriate.
The Ideal Candidate
The successful candidate must have a positive ‘can do’ attitude, be keen to learn new skills and have a desire to make a difference. Successful candidates will be highly motivated, not afraid to get stuck in and have the flexibility to work extra hours in line with the business needs.
It is essential that you have the following:
- Strong I.T and administration skills, Numeracy, and a good level of English.
- Customer Service Focus, Excellent communication, interpersonal, relationship building and stakeholder management skills.
- An action oriented individual, who is solutions focused, can manage multiple priorities and deliver results on time.
- A good team player, with attention to detail and good problem-solving skills that follows processes in place and participates in sharing ideas for improvements.
- Experience working as a Lead Driver or Transport Team Leader ideally gained within the Foodservice sector or another temperature-controlled distribution sector.
- Experience and knowledge of route planning for Class 2 Vehicles.
- Experience or knowledge of Health and Safety, Food Safety, and HACCP procedures and ideally some experience with handling FMCG and/or temperature-controlled food products.
- Supervisory experience, and team building skills.
- Experience working to budgets and cost management strategies.
- Class 2 Licence, Current CPC and Digi Card would be advantageous.
Work Schedule:
40 hours per week - Monday - Friday with alternate Saturdays, start times vary between 5/6am, the successful candidate would need to be flexible with working times.
Benefits: Life Assurance, Savings Scheme, Training & Development Opportunities, Discounted Staff Purchases, Staff Lottery, Auto-enrolment Pension Scheme, Online Discounts Package and many more.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age, as outlined in our equal opportunities policy.
Job Types: Full-time, Permanent
Pay: £32,344.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Store discount
Ability to commute/relocate:
- York YO19 5PD: reliably commute or plan to relocate before starting work (required)
Work Location: In person
