Resource Centre Manager
Wirral Society of the Blind and Partially Sighted, Ashville Lodge have been providing services in Wirral since 1989. We provide help, support and advice to everyone with a visual impairment.
As we continue to grow, an exciting opportunity has arisen for a Resource Centre Manager, to join the team. Reporting to the Chief Operating Officer, you will be responsible for the supervising of staff, volunteers & office procedures, to ensure efficient delivery & continuous improvement of services for visually impaired (VI) people .
Key Responsibilities
Promote, encourage & facilitate self-help & independence for visually impaired (VI) people.
· Supervise and develop the performance of all staff, centre based and remote, delegating work equitably across the team.
· Promote & develop an effective team environment, ensuring communication between team members.
· Provide a positive customer experience for people accessing services.
· Maintain personnel records: e.g. job descriptions/roles, holiday/sickness records, DBS checks.
· Ensure policies & procedures are in place & maintained: e.g. risk assessments, accident/incident reporting.
· Assist the Chief Operating Officer with tasks such as: collection of data and preparation of information for meetings and budgets.
· Responsible for safeguarding, seeking support & advice when required.
· Oversee building maintenance and management, taking support and direction from the board as required.
· Overseeing the Eye Clinic Liaison Officer service based at Arrowe Park Hospital to ensure it is delivered in accordance with NHS contract.
· Drive external communications to ensure appropriate timely messaging via social media platforms, website, newsletters etc.
· Be responsible for ongoing contract management, monitoring & reviewing services to ensure that a high standard of support is maintained & contractual obligations are met.
· Identify service development and improvement opportunities that add value, reporting progress to the board monthly.
· Carry out any other duties as reasonably required by senior management, to ensure the efficient running of WSBPS.
· Comply with the Confidentiality and Health & Safety policies of WSBPS & always display professional behaviour & appearance.
We’re looking for someone with experience of working in a customer focused environment with a flexible approach to working and willingness on occasion to support events out of normal hours and at weekends.
The ideal candidate will be a good team player who enjoys working in busy environments who can demonstrate the following essential requirements:
Essential requirements
· Excellent communication skills at all levels
· Excellent planning and organisational skills
· A flexible approach to working, and willingness to provide practical support, in response to service requirements
· Experience of working with vulnerable client groups
· Experience supervising and motivating a team
. Experience of collecting, collating and presenting information
. Ability to display empathy with sight loss
. Competent IT/literacy skills
. Teamworking skills
. Willingness to undertake training as required and develop awareness of visual impairment
. Willing to complete a Disclosure and Barring Service (DBS) check (if not already holding the appropriate certificate)
Other desirables for the role:
· Further or higher qualification preferably in a related subject area
· Previous involvement in charity work with a comparable organisation
· Experience with visually impaired clients or within the healthcare sector
· Knowledge of the local area, amenities and resources
Key Skills required:
· Listening and communication skills
· Planning and organisational skills
· Competent IT/literacy skills
· Ability to problem solve
Hours of work: 35 hours, across five days
Flexibility required
In return, we offer a competitive package, great teamwork, training and development as required.
To apply for this role, please provide a CV, and cover letter.
Please only apply for this role, if you meet the essential requirements.
‘We are an equal opportunities employer’
Closing date: 28th August 2026
Job Type: Full-time
Pay: £28,690.00 per year
Ability to commute/relocate:
- Birkenhead, Merseyside: reliably commute or plan to relocate before starting work (required)
Work Location: In person
