We are very proud of the Ellerman heritage and our pride in delivering on our promises may seem a little from a bygone age in which the customer lay at the heart of container shipping. We listen carefully to our customers and their needs. That’s how we’re able to ensure the provision of economical, high quality transport and global freight management services.
We are seeking a Inside Sales colleague to join our team in Liverpool.
Key Responsibilities:
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Lead Generation and Quote enquiry management
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Fast and efficient Quote turnaround
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Supporting Business Development Managers (BDM), Sales Managers and Sales Directors
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Customer Communication- engaging with customers via phone/ email/ online platforms to understand their supply chain requirements
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Account Management- maintaining and enhancing relationships with existing/ new customers to promote repeat business whilst looking at potential growth opportunities
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CRM Management- Updating and maintaining CRM system with new leads/ opportunities
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Customer Visits/ Meetings as required and when required by Management
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Strong bond with Trade/Customer Service teams to ensure Ellerman can provide best in class customer experience i.e. Quotes/ Service Updates/ Schedules
Skills and Experience:
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Strong Communication skill set. Proven and able to demonstrate excellent communication skills both verbal and written with customers.
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Sales Focused- Desire to increase sales and explore growth opportunities
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Product Knowledge- Understanding your market and looking to actively promote within target market
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Time Management- Strong organisational skills to manage accounts, mailboxes, tasks, CRM updates
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Interpersonal Skills- Important to be able to build internal and external relationships as part of a team whilst representing company ethos and values.
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Knowledge of Short Sea shipping would be desirable but not essential.
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Proactive problem-solving skillset
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Ability to work under pressure
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Demonstrated experience in customer service and or sales environment
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Previous commercial experience would be desirable but not essential
Benefits:
Joining our team means you'll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks:
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Competitive Salary: We value your skills and commitment.
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Discretionary Bonus: Because your hard work deserves to be rewarded.
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Pension Scheme: We've got your future covered.
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Annual Salary Review: Your growth matters to us.
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Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
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Interest-Free Company Loan: We're here to support you.
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Referral Bonus £750: Spread the word and earn some extra cash.
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Care First Lifestyle Programme: Because your well-being matters.
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Flu Jabs Annually: Stay healthy, on us.
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Group Life Policy: We've got you covered.
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Flexible Career Pathway: Grow with us!
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Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain.
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Enhanced Holiday Scheme: we believe loyalty should be rewarded.
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Apprenticeships: Earn while you learn we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more.
At Uniserve we do amazing things. We are at the forefront of change, leading the transformation of the logistics and global trade management market. We have big ideas that push the boundaries and heaps of ambition that means we deliver on our promises time and again. People are the backbone of our business and the key to our continued success which is why we invest in training and development at all levels.
