The National Centre for Domestic Violence (NCDV) is a community interest company which specialises in helping victims of domestic abuse and violence obtain injunctions against their perpetrators.
NCDV is a fast, free injunction service to those at risk of all forms of domestic abuse regardless of their financial situation, gender, ethnic or sexuality.
Our employees are committed to helping survivors of domestic abuse helping them by drafting their court application forms and witness statements which are then sent to our panel of Solicitors in order for them to receive legal representation.
NCDV's mission is to help as many people as possible gain access to the legal justice and protection.
Overview
We are seeking a dedicated and compassionate Call Centre Triage Advisor to join our dynamic team. This role involves providing critical support and guidance to individuals in urgent situations via telephone, ensuring they receive appropriate assistance swiftly and effectively. The ideal candidate will possess strong leadership qualities, excellent communication skills, and relevant emergency management experience. This position offers an opportunity to make a meaningful difference in people's lives while working within a supportive and professional environment.
Responsibilities
- Conducting outbound and inbound calls
- Taking accurate details of applicants personal details
- Taking accurate notes of applicants accounts of abuse to determine if they qualify for an injunction
- Discussing finances to determine if they qualify for legal aid
- Being fast and efficient on the phone
- Able to work to targets aiming to help as many people as possible
- Any other ad hoc duties as required from time to time
Experience
- Patient, compassionate and good listening skills
- Professional telephone manner
- Good communication skills
- Good typing skills and PC literate
- Ability to work well under pressure
This position will be based fully in the office for the first 4 months once successful completion of probation this will then become hybrid working with 1 day in office every 2 weeks.
The role is full time Monday - Friday 9am - 5.30pm.
Job Types: Full-time, Permanent
Pay: £24,800.00 per year
Benefits:
- Free parking
- On-site parking
Application question(s):
- Are you happy to be fully office based during probation (min 4 months)
- Can you commute to the Guildford office?
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Guildford GU3 1LR
