Company Overview
Train Locksmiths Ltd is a dedicated locksmith training college offering the prestigious Level 3 Enhanced Course, equivalent to two A Levels, accredited . With over 27 years of experience, we are a family-run organization committed to providing top-tier training and career opportunities in locksmithing.
Overview
We are seeking a motivated and energetic Retail Shop Assistant/Bench Hand Locksmith to join our dynamic team. This role combines customer service excellence with practical locksmith skills, supporting our shop operations and assisting with locksmith tasks. If you thrive in a fast-paced environment and enjoy engaging with people while honing your technical skills, this is the perfect opportunity for you!
Responsibilities
- Greet customers warmly and assist them with their locksmith needs, providing clear product information and advice
- Support merchandising efforts by organizing stock displays and ensuring the shop is tidy and inviting
- Handle inbound customer inquiries via phone and in person with professionalism and courtesy, demonstrating excellent phone etiquette
- Assist with basic locksmith tasks such as key cutting, lock repairs, and small installations at the bench or on-site
- Upsell relevant products and services to enhance customer satisfaction and sales opportunities
- Manage time effectively to prioritize tasks, ensuring smooth shop operations and prompt service delivery
- Maintain accurate records of transactions, stock levels, and customer interactions for organizational efficiency
Requirements
- Fluency in English;
- Strong communication skills with an energetic approach to customer engagement
- maths skills for handling transactions and measurements accurately
- Excellent organizational skills to manage stock, tools, and customer requests efficiently
- Ability to multitask effectively in a busy retail environment while maintaining attention to detail
- Knowledge of merchandising principles to create attractive product displays
- Experience or interest in locksmithing is desirable but not essential; training will be provided for technical tasks
- practical tasks including learning how to cut keys
Join us to develop your skills in a vibrant environment where your enthusiasm makes a difference whist providing valuable customer service experience.
Pay: From £24,800.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Experience:
- Retail sales: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (preferred)
Willingness to travel:
Work Location: In person
