Overview
We’re looking for a proactive and enthusiastic Customer Service Advisor to join our friendly, office‑based team. In this full‑time role, you’ll help deliver great customer experiences and support the smooth running of our day‑to‑day operations.
Key Responsibilities:
- Handle high volumes of customer calls and emails
- Deal with enquiries promptly and professionally
- Book and coordinate deliveries and installations
- Liaise with customers, internal operations team, and third-party providers
- Prepare and issue customer quotations
- Accurately input and update data on internal systems
- Manage and resolve customer issues effectively
Key Skills & Requirements:
- Excellent communication skills written and verbal
- Strong organisation and attention to detail
- IT literate (Microsoft Office and bespoke Database)
- Remain calm under pressure with the ability to prioritise and to manage multiple tasks
- Previous experience within a customer service role would be ideal however, relevant skills and experience will be taken into account
What We Offer
· Excellent company culture
· A competitive salary.
· Company pension scheme.
· 28 days’ holiday, including bank holidays.
· Christmas shutdown
· Casual dress on Fridays
· Monday to Friday, no weekends
Pay: From £27,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Application question(s):
- Do you have your own transport for commuting to work
- Do you have previous experience working in an office environment
- Do you have customer services experience
Work Location: In person
