Responsibilities:
- Answer incoming calls and provide assistance to callers
- Gather and analyse information from callers to determine their needs
- Make outbound calls to follow up with customers or provide additional information
- Maintain accurate and detailed records of all calls and interactions
- Provide excellent customer service and ensure customer satisfaction
Requirements:
- Strong communication skills, both verbal and written
- Ability to analyse information and make informed decisions
- Excellent problem-solving skills
- Ability to handle high call volumes and work in a fast-paced environment
- Attention to detail and accuracy in data entry
- Ability to work well in a team and collaborate with others
Note: Previous experience as a Call/Contact Centre Advisor or in a similar role is preferred, but not required. Comprehensive training and support will be provided.
Working hours are on a fixed rota basis of
Monday to Friday
8.00 -17.00 (week one)
9.00 - 18.00 (week two)
Benefits also include Perkbox, the employee benefits and rewards platform which provides discounts on over 9,000 retailers as well as wellness and cinema discounts.
If you are looking for a challenging and rewarding position as a Contact Centre Advisor we would love to hear from you.
Job Type: Full-time
Pay: £27,100.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
