Call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident. We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe.
Call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand. Anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner.
With a proven formula and thanks to our team of employees tirelessly delivering an award winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners.
Our core values are:
· We work as a team
· We are professional
· We are proud of what we do
· We are progressive and forward-thinking
· We are fully committed to achieving the best for our customers and clients
· We are passionate and enthusiastic
Key Responsibilities
The successful candidate will be responsible for:
- GEM Reclaim handling.
- Reimbursement claims handling.
- High Net Worth Reimbursement claims handling.
- PAYG invoice processing.
- PAYG invoice finalising.
- PAYG debt chasing.
- Taking payment from customers’.
- Generating and sending PAYG receipts to customers’.
- Assisting customers’ with their queries over the phone or via email.
- Processing the customer payments run.
- Processing PAYG refunds via CABS and VICO.
Working Hours
The core hours for this role are 9am – 5:30pm, based in the centre of Colchester.
If you would like to be a part of a continuing success story and would like to join our journey with a friendly and ambitious team supporting you, then then apply now by providing your CV with a covering letter.
Retention Statement
Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.
All job applications will be held on our records for a period of 6 months in the strictest of confidence and not shared with any other business or organisation.
If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us.
Job Type: Full-time
Work Location: In person
Job Types: Full-time, Permanent
Pay: £11.00-£12.86 per hour
Work Location: In person
