*Please note we do not offer sponsorship*
About Us
We're not just a care company, we're the people behind the scenes who make great care happen. Think calm in the chaos, a friendly voice on the phone, and a team that's got each other's backs (with a deep respect for a proper brew).
Our mission is simple: helping people live safely, independently, and comfortably in their own homes for as long as possible. We build trusted relationships, provide reliable support, and ensure every person we work with receives care that's centred around them, their wishes, and their goals.
The Role
Our service supports adults living in their own homes with ongoing care and support needs. The goal? Helping people maintain their independence, improve their quality of life, and remain connected to the things that matter most to them.
You'll be based at our Lytham office, working alongside a small, friendly, experienced team. They're the sort of people who can balance rotas, handle last-minute changes, answer phones, and still remember who's making the next round of tea.
The small print... minus the tiny font
- Working hours: 9am to 5pm, Monday to Thursday and 9am to 3pm Friday (with some flexibility needed to meet service demands).
- On-call: Required on a rota basis and paid on top of your salary.
Perks
- Monthly reward vouchers..
- Wrap-around support.
- Nationally recognised training, including up to Level 7 in Management.
- Real career progression in an ever-growing company.
What You'll Be Doing
- Receiving and processing new care enquiries and referrals.
- Coordinating care packages and allocating rotas to ensure continuity of care.
- Matching care workers to people using the service, ensuring skills, availability, and personalities are considered.
- Monitoring visits and responding to changes in people's needs.
- Liaising with families, social workers, healthcare professionals, and other agencies.
- Supporting and communicating with our community team of care workers (your phone manner will become legendary).
- Carrying out care plan reviews and ensuring support remains person-centred and effective.
- Collecting and collating feedback from people using the service, families, care workers, and external professionals.
- Supporting compliance through audits, care planning, risk assessments, and quality monitoring.
- Helping to ensure we continue delivering safe, responsive, and outstanding care.
What You'll Bring
- A great communicator, clear, kind, and confident.
- Flexible and able to keep your cool when the day gets busy.
- Committed, reliable, and happy to pitch in.
- Friendly and professional (yes, you can be both).
- Organised, you'll love a tidy inbox and a well-built rota.
- A problem-solver who enjoys finding solutions and helping others.
- A driver with your own vehicle.
You'll need a solid understanding of domiciliary care, at least 1 year's experience in a community care coordination role, experience working within an office environment, and confidence using computer systems (you and spreadsheets should be at least on speaking terms).
A Level 3 qualification in Health and Social Care is preferred, but if you've got the right experience and attitude, we'd still love to hear from you.
You will need a car.
Apply now
We'll be contacting shortlisted applicants after the closing date on Sunday 26th July.
If you've got questions first, we're always happy to chat (kettle optional).
Job Types: Full-time, Permanent
Pay: From £26,672.00 per year
Benefits:
- Casual dress
- Company events
- Employee mentoring programme
- Free flu jabs
- Free or subsidised travel
- Health & wellbeing programme
- Referral programme
- Store discount
Experience:
- community care coordinating: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
