Are you an experienced, organised and people focused administrator who enjoys keeping things running smoothly? Would you like to use your skills in a role where your work makes a real difference to local families?
Home Start Medway is a well established charity that has supported parents with children aged 0 to 5 years since 1987. Our purpose is simple: to be there for parents when they need us most, because childhood cannot wait.
This is an exciting time to join our growing team. We have been recognised as a leading Home Start scheme, received the Kent Charity Award for best use of volunteers and been honoured with the Queen's Award for Voluntary Service. We are now looking for a capable and confident Administrator who can bring strong office skills, attention to detail and a positive approach to a busy charity environment.
You will play a key role in supporting the team, helping us manage information, coordinate activities, welcome visitors, support volunteers and keep essential systems up to date. This would suit someone who takes pride in high quality administration, enjoys working with others and can stay calm, accurate and organised in a varied role.
Job title: Administrator
Employer: Home-Start Medway (Registered Charity No: 1108057)
Location: Medway
Hours of work: 35 hours per week
Salary range: £23,331 - £24,675 - Dependant on experience
Closing date for applications: 18.09.2026
Job purpose: To provide high quality administrative support across Home Start Medway, helping the team to work effectively and ensuring that records, systems, communications and day to day office processes are well managed.
Reports to: Chief Executive Officer
Duties and key responsibilities
Database and website administration
- Ensuring documents and content on the Website is kept up to date.
- Updating the website – on at least a monthly basis.
Volunteer recruitment and training administration
- Maintain an ongoing list of individuals interested in volunteering.
- Complete administrative tasks related to the recruitment of volunteers, including: Application forms, references and DBS checks.
- Arrange face-to-face or online volunteer training sessions.
- Oversee and maintain up to date records of training attendance.
- On occasions attend recruitment drives or open days to promote volunteering.
- Perform other administrative jobs related to delivery and evaluation of training.
General administration
- Manage office area, answer phone calls, take referrals and look after visitors.
- Arrange events with event bookings, printing events materials, producing delegate lists, making-up packs, etc.
- Assist the team with administrative needs, diary and travel arrangements where required.
- Arrange meetings for the team and take minutes when required.
- Provide admin support for staff teams as necessary.
- Input referrals received by the service onto our database system.
- Order items from suppliers for the team as required.
- Maintain effective record keeping/filing systems for invoices and ensure that these are passed to the CEO for processing in a timely manner.
General responsibilities
- Ensure office supplies are maintained and ordered in a timely manner for the team.
- Liaise with external service providers and contractors in relation to the building and any repairs / maintenance needed.
- Input information in a timely manner onto our database system and provide support to colleagues in the team with the database system as required. (training will be provided)
- Provide the CEO with data / reports from our database to assist with the production of feedback reports for funders.
- Occasionally attend fundraising events as a representative for the organisation
- Fire Warden for the office (training will be provided)
- First Aider for the office (training will be provided)
- Key holder responsibilities.
- Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position.
- Abide by organisational policies, codes of conduct and practices.
- Support and promote diversity and equality of opportunity in the workplace.
- Treat with confidentiality any personal, private, or sensitive information about individual organisations and or clients or staff and Project data.
This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require.
Person specification
Experience
- Performing a range of administrative tasks for a small, busy organisation.
- Multi-tasking and working to deadlines.
- Dealing with the public face to face, through emails and on the phone.
Skills and abilities
- Good interpersonal and communication skills, both written and spoken
- Good level of general IT literacy [Word and Excel]
- Confident telephone manner and excellent customer service skills.
- Accurate data inputting skills and good attention to detail.
- A collaborative approach to working with colleagues.
- Well organised and systematic with an ability to maintain effective record keeping systems.
- Ability to work both independently and as part of a team.
- IT skills at a level that supports Word, email, internet, and database.
- Adaptability and flexibility in being able to take on new roles and manage a range of different internal relationships.
Knowledge
Office Administration practices
Education and training
No one specific qualification is required.
Personal attributes and other requirements
- Works well in a team with a flexible approach to work
- Personal resilience and the ability to stay focused in a rapidly changing environment.
- Commitment to anti-discriminatory practice and equal opportunities. An ability to apply awareness of diversity issues to all areas of work.
- Commitment to the values and ethos of supporting people.
- Commitment to upholding the rights of people facing disadvantage and discrimination.
This role is a permanent post. You will be based at our office in Strood. As well as joining a friendly, dedicated, and hardworking team you will have access to numerous benefits, including:
· 30 days annual leave (including 8 Bank Holidays)
· 2 days special leave days per year
· Birthday leave day
· Free tea and coffee provided in the office
· Pension contribution of 3%
· Christmas staff appreciation token
· Annual pay reviews
· Employee Assistance Programme (EAP) via D.A.S
· Access to the Charity Worker Discount Scheme
Access to a reduced-price local gym membership
Home Start Medway is committed to creating a safe and supportive environment for children, families, staff and volunteers. As part of our safer recruitment process, the successful applicant will be asked to complete relevant pre employment checks, including an enhanced Disclosure and Barring Service check, satisfactory references, right to work checks and verification of qualifications and employment history. All staff are expected to share our commitment to safeguarding and to follow our safeguarding policies and procedures.
If you are interested in applying for this role, please e-mail: [email protected] for an application pack. Please note closing date for applications to be returned is the 18.09.2026
Pay: £23,331.00-£24,675.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Work Location: In person
