Company Overview
Cornish Gems is a distinguished provider of luxury holiday homes, offering a curated selection of high-end properties in prime locations. With over 17 years of experience, we are recognized as a trusted leader in the luxury self-catering holiday industry, welcoming thousands of discerning visitors annually.
Job Summary
This is a hybrid role combining Property Area Supervisor responsibilities.
- 25% Maintenance Operative: Low-level maintenance tasks to support the property management responsibilities.
- 75% Property Management (Area-based): Oversee the operational delivery of property standards, housekeeping performance, and guest readiness across a defined portfolio.
The role actively contributes to Cornish Gems’ B Corp mission, embedding environmental, social, and community responsibility across all activities.
Key Tasks
Maintenance Operative (Secondary – 25%)
- General Maintenance: Fix broken doors, windows, locks, and walls.
- Plumbing: Repair dripping taps, clear blocked drains, and fix toilets.
- Electrical: Change lightbulbs, replace sockets, and install smoke alarms.
- Painting and Decorating: Paint interiors and exteriors, fill holes, and touch up woodwork.
- Outdoor Upkeep: Clean gutters, jet wash patios, mow lawns, and repair fences.
Property Management & Area Supervision (Primary – 75%)
- Support and, where required, lead the delivery of property standards across a defined area.
- Coordinate and supervise housekeeping teams on changeover days.
- Ensure properties are prepared, presented, and signed off as guest-ready.
- Deliver and manage linen and utility logistics.
- Conduct property inspections, inventories, and quality checks.
- Identify and report maintenance issues promptly.
- Ensure adherence to company standards, procedures, and cleanliness expectations.
- Take joint responsibility for the health and safety of housekeeping teams.
- Support the training and development of housekeeping staff.
Secondary / Support Responsibilities (Capacity Dependent)
- Support and coordinate with the Maintenance & Compliance Coordinator, the Guest Experience team and the Portfolio team.
- Assist with customer service interactions and complaint handling where required.
- Assist with Out-of-Office phone support as required.
- Contribute to improving guest experience and identifying service enhancements.
Key KnowledgeTraining will be provided to give you a comprehensive skill set in:
- H&S legislation within holiday lettings.
- Property maintenance processes and contractor coordination.
- Luxury hospitality standards and expectations.
- Environmental policies and responsible procurement.
- Good business and financial awareness.
- Cornish Gems’ systems and operations (or ability to learn quickly).
- Proven experience in general maintenance or basic trades.
- Proficiency with both hand and power tools.
Key Capabilities
- Strong organisational and multitasking skills across operational areas.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate teams effectively.
- Problem-solving mindset with a proactive, solutions-focused approach.
- Adaptable and resilient, able to respond to changing priorities.
- Close attention to detail and quality standards.
- Ability to manage time effectively across a split-function role.
- Strong communication and interpersonal skills, able to develop positive and productive relationships with colleagues, contractors and suppliers.
- Ability to manage change and projects effectively.
Additional Factors
- Full clean driving licence.
- Flexibility to work across weekdays and weekends, depending on operational needs.
- Ability to work both independently and collaboratively.
Key Performance Indicators
- ESG workflow efficiency and job completion times.
- Property compliance and audit results.
- Guest readiness and property presentation standards.
- Owner satisfaction.
- Guest satisfaction and property ratings.
- Workflow targets.
- Team performance and housekeeping standards.
- Contribution to social & environmental (B Corp) targets.
Equality & Diversity:
- Cornish Gems is a company committed to positive change. Together we continue to build an inclusive culture for our team, our suppliers, our owners and our guests. We encourage and celebrate diverse voices and believe our entrepreneurial spirit is fuelled by this.
- All team members within Cornish Gems are expected to contribute to an inclusive, supportive and compassionate work culture and environment which promotes positive behaviours aligned with the Cornish Gems’ values.
Summary:
- This role is a dynamic, hybrid position critical to delivering both operational excellence and property standards across the Cornish Gems portfolio. It requires a balance of technical maintenance coordination and hands-on property management, with the flexibility to support wider business needs when capacity allows.
Pay: From £24,480.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay
Work Location: In person
