The role of Band 3 Support Worker on G1 Older Adults Dementia Assessment Ward is to deliver high-quality, person-centred care to older adults living with dementia during periods of assessment, confusion, and distress. The post holder will support individuals to maintain dignity, independence, and wellbeing within a safe, calm, and therapeutic environment.
The role will be expected to demonstrate the following:
Use person‑centred, dementia‑friendly communication techniques, including validation, reassurance, clear language, and non‑verbal approaches when communicating with patients
Support individuals living with dementia through periods of confusion, disorientation, distress and cognitive fluctuation
Support individuals during times of increased agitation, wandering, exit‑seeking or altered perception, maintaining safety and dignity.
Demonstrate understanding of delirium, dementia and depression in older adults and escalate concerns appropriately
support older adults with personal care in a sensitive, respectful and unrushed manner, recognising impact of cognitive impairment
Observe and support nutritional intake, hydration and swallowing safety, reporting concerns promptly.
Encourage and assist with mobility, falls prevention and safe movement, following individual risk assessments.
Assist in maintaining skin integrity and report any concerns relating to pressure damage or skin deterioration.
Be able to work a 24/7 shift pattern inclusive of early, late and night shifts.
- Build and maintain safe and effective therapeutic relationships.
- Support people to identify their own hopes and goals to improve their quality of life
- Support individuals to contribute to collaborative care/support/recovery plans
- Communicate effectively with a wide range of people using a range of preferred methods
- Contribute to monitoring, observing and engaging with individuals, communicating outcomes and conclusions with the rest of the team
- Gain an understanding of a person’s experiences in relation to their mental health, learning disability and/or dementia
- Understand a person’s coping strategies and strengths and support people to use these at times of distress or difficulty
- Be able to recognise increasing risk and alert significant others and the team to respond as needed
- Undertake a range of practical tasks and duties in support of the Team and individual needs.
- Follow principles of diffusion and de-escalation and where physical interventions or restraint are required, to approach in line with approved techniques considering the safety and dignity of the individual throughout.
- To feel confident to be able to report untoward incidents and areas of concern as soon as they arise
- To document any relevant information in an electronic record following relevant policy and legislation
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We are passionate about providing the very best care to the people we support, and we're looking for amazing people who share this passion to join us. What is it that makes our Trust such a special place to work? Well, it's all about the people. Our staff, service users, carers and families all come from such diverse backgrounds and all have expertise and stories to share. It’s important that you feel supported in your role, that the people who you work with are as passionate as you are and that your health and wellbeing is taken care of. If you're interested in developing your career, you'll have access to a range of training and education opportunities, including apprenticeships, work experience and placements, as well as the chance to get involved in research.
Sheffield Health Partnership University NHS Foundation Trust is currently unable to provide sponsorship for this role. If you hold a visa which allows you to work in the UK, you are welcome to apply for this role however our policy requires you to have at least 12 months on your visa at commencement of your employment for training and operational reasons. This means that you need at least 15 months right to work in the UK at the point of application to enable employment checks to be undertaken.
In order for your application to process, where applicable you are required to supply your sharecode.
Each individual has different needs however the list below outlines just some of the practical duties that the post holder will undertake, support and enable people to/with:
Identify/contribute to their own goals to improve their quality of life
Contribute to their own care/support/recovery plans
Develop care/support/recovery plans with the named nurse and implement them creatively using initiative
Support individuals to express their needs and wishes
Assist individuals with activities of daily living encouraging active participation and independence
Maintain their personal hygiene and physical health.
Actively engage in health promotion
Engage in meaningful and enjoyable activity
Attend appointments
To structure time positively
Initiate, maintain and strengthen familial and social relationships
increase self confidence
embrace new opportunities
Training and Supervision
- Undertake mandatory and appropriate training relevant to your role for example:
General Health and Safety
Basic Life Support
RESPECT Level 3 Training
- Identify own training and developmental needs
- Identify areas of training need that are relevant to the team
- Assist in the delivery of training in areas of personal experience and interest
- Provide mentoring to level 2 healthcare support worker apprentices who you are working alongside
- Provide assessment and supervision of band 2 colleagues as they complete the care certificate
- Participate in annual performance development reviews
- Participate in regular individual and group supervision
- Use supervision to understand, reflect, inform and improve your work practice
- Participate in the development of the service
Personal responsibilities
Ensure that people are treated with dignity and respect
Promote anti-discriminatory activities
Work flexibly to meet service needs
Administrative responsibilities
Keep clinical records up to date using Trust systems in accordance with legislation as delegated by the nurse in charge
Support people to contribute to their own clinical notes
Maintain records to a high standard and record activity data in a timely manner
Professional responsibilities
Maintain confidentiality of all personal information and data in line with organisational policy and the GPDR 2018
Be familiar and work in line with local and national policy and procedures.
Raise concern in regard to disciplinary or performance issues to the management team using policies and procedures such as safeguarding and whistle blowing
