Getronics is a global ICT integrator with a long history that extends over 135 years, across various locations in the UK, Europe, Asia Pacific and Latin America. Getronics are the founders and leading member of the Global Workspace Alliance with a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer as a time.
We have an exciting opportunity for a Field Service Engineer to join our team. This position will cover our field service and on-site clients!
What we can give you:
- Good salary package – ranging between £24,600 to £27,700 based on experience.
- 37.5 hours, Monday to Friday between the hours of 9am and 17:30pm, with regular out of hours required.
- 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays.
- Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available.
- Car allowance and business mileage fuel card
- Flexible benefits package that aims to offer something for everyone.
- GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
- To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects.
- Company Pension Scheme, plus life assurance, and private medical cover after 12 months
- Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme.
Role Overview:
As a Field Services Engineer, you will play a key role in delivering high-quality on-site IT support to our clients. You will be responsible for maintaining and repairing hardware, resolving technical issues and ensuring a seamless customer experience.
Acting as a trusted representative of the organisation, you will build strong relationships with customers and communicate clearly.
Reporting to a local team leader you will be working across a defined geographic area local to your home, you’ll visit multiple customer sites each day. Your day will typically begin at a local parts depot, where you’ll collect the equipment required before heading out to customer locations.
Location – Your day will typically start by collecting parts from our Exeter depot, covering a territory which includes most of Devon and Cornwall.
What to expect:
- Deliver on-site hardware support and maintenance in line with service level agreements (SLAs)
- Manage and progress assigned tickets, ensuring timely updates and resolution
- Diagnose and resolve hardware and basic software issues efficiently
- Communicate with clients, internal teams, and third-party vendors as needed
- Through our internal systems, accessed via an App, maintain accurate service records
- Responsible for maintaining accurate records and stock levels of parts inventory
- Ensure relevant certifications are maintained
What we expect from you:
- Full UK driving licence and access to a vehicle with business insurance
- Right to work in the UK
- Willingness to undergo BPSS (Baseline Personnel Security Standard) clearance
- Strong troubleshooting skills across hardware and basic software issues
- Experience building and deploying PCs/laptops (including OS installation)
- Good understanding of IT systems and environments
- Strong customer service and communication skills
- Analytical, proactive, and solution-oriented mindset
Desirable (not essential)
- Vendor certifications (e.g. Dell, Lenovo, or similar enterprise-level)
- Experience with Server environments
If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, curious to learn and grow professionally and personally.
What to do next:
If this ticks your boxes, and you are looking for a new and exciting opportunity, then please apply below with a copy of your CV and your contact details. We would appreciate a short message as to why you are interested in the position and Getronics!
As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.
If you would like to ask any questions regarding our vacancies, Getronics as a business, or anything else, please don’t hesitate to get in touch. The Talent Acquisition team will be available on 0141 815 1055 or alternatively, email into [email protected]
We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.
