SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.
SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.
We are looking for a Junior Infrastructure Engineer to join our Infrastructure team and support the day-to-day operation, maintenance and improvement of SmartSearch's internal and platform infrastructure.
This is a great opportunity for someone early in their infrastructure career who has experience in IT support, service desk or a similar technical role, and is keen to develop across Microsoft technologies, cloud services, networking, virtualisation, backup, security and automation.
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Provide support for SmartSearch's internal IT infrastructure, platform infrastructure, networking and business systems
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Assist with troubleshooting Windows-based environments, including desktop, server, connectivity and access issues
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Support Microsoft 365, Microsoft Teams, Azure services and related cloud technologies
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Assist with basic networking administration and connectivity troubleshooting
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Support backup, replication, monitoring, patching, upgrades and routine system checks
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Work with the Support Team to help resolve escalated technical issues within agreed SLAs
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Ensure tickets are updated clearly, accurately and in a timely manner
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Follow internal security policies, change management procedures and technical processes
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Contribute to documentation and proactively suggest improvements where appropriate
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Learn from senior engineers and continue developing skills across infrastructure, cloud, networking and security
The successful candidate should have an interest in, or basic understanding of, some of the following technologies:
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Microsoft Technology Stack, including Windows desktop and server environments
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Microsoft 365, Microsoft Teams and related collaboration tools
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Microsoft Azure and cloud-based services
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Basic networking concepts, including DNS, DHCP, VPNs, firewalls, VLANs and switching
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VMware, Hyper-V or similar virtualisation platforms
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Backup and replication technologies, such as Veeam
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PowerShell scripting, automation or a desire to develop these skills
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Infrastructure security, patching, monitoring and vulnerability management
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We are a multi-award winning Tech company with an aspirational mentality
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Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
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We have been Great Place To Work Certified since 2022
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There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
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We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community
Our comprehensive benefit package includes:
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25 days holiday rising to 30 with each year of service
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Private Medical Insurance covering dental and optical
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Company pension scheme
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Life Assurance - 4x your annual salary
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1 day paid volunteering per year
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Enhanced maternity / paternity offerings
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Employee Assistance Programme
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Cycle to work scheme
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On site gym
