Job Advert
Customer Service Assistant
The Engine Room, Exmouth
Live Sport. Live Music. Great People. Be Part of the Buzz.
Looking for a role where no two shifts are the same?
At the Engine Room, we're more than just a sports bar. We're a hub for live sport, live music, quizzes, events, great food, and memorable nights out. We're proud to be a key part of the local community and we're looking for enthusiastic, customer-focused people to help us create an outstanding experience for every guest who walks through our doors.If you thrive in a fast-paced environment, enjoy meeting people, and want to be part of a friendly and energetic team, we'd love to hear from you.
What You'll Be Doing
As a Customer Service Assistant, you'll be at the heart of the customer experience, helping to create the welcoming atmosphere that keeps people coming back.
Your responsibilities will include:
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Providing friendly and attentive service to customers
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Taking food and drink orders and serving customers efficiently
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Preparing and serving drinks in line with company standards
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Supporting live sport, entertainment, quiz nights, and special events
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Creating a positive, welcoming atmosphere for all guests
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Maintaining high standards of cleanliness and presentation throughout the venue
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Processing payments and handling customer enquiries
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Working as part of a close-knit team to deliver great service during busy periods
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Helping with set-up and close-down duties as required
What We're Looking For
We're looking for people who bring enthusiasm, personality, and a passion for great customer service.
You'll be:
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Friendly, approachable, and confident talking to customers
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A strong team player who enjoys working with others
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Reliable, flexible, and willing to get stuck in
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Comfortable working in a fast-paced hospitality environment
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Passionate about delivering a great customer experience
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Available to work evenings, weekends, and busy event periods
Previous experience in hospitality, bars, restaurants, leisure, or customer-facing roles would be an advantage, but full training will be provided.
Most importantly, we're looking for people with a positive attitude and a genuine desire to make every visit enjoyable for our customers.
Why Join the Engine Room?
This isn't just another hospitality role.
It's an opportunity to:
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Be part of a vibrant and growing local venue
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Work alongside a supportive and friendly team
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Meet new people and build valuable customer service skills
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Play a key role in creating memorable experiences for our customers
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Gain experience across a variety of events, live sport, and entertainment nights
Why Join LED?
At LED, we're all about people – our communities, our customers, and our teams. We invest in our people and create opportunities for everyone to grow and develop.
Benefits Include:
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23–28 days annual leave (pro rata) plus bank holidays
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Enhanced sickness pay scheme (post-probation)
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Free gym, swim, and exercise classes
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Staff Perks Discount Card (up to 20% off food outlets)
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My Staff Shop savings scheme
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Employee Assistance Programme and counselling support
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Annual leave purchase scheme
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Flexible working opportunities
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Pension scheme
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Voluntary health cash plan
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Above & Beyond Award Scheme
Plus:
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Free bowling for you and your household at Ocean, Exmouth
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Free soft play for your dependants at Ocean, Exmouth
Our Mission & Values
Mission: Help people feel better and get more out of life.
Values:
Care | Collaborate | Excel | Trust
Diversity & Inclusion
We welcome applications from all backgrounds and abilities. What matters most is your passion for people, commitment to great service, and desire to be part of a team that creates experiences our community loves.
