Head of Claims Transformation (12 Month - Fixed Term Contract)
Location: Dublin/Belfast/Derry
Department: Claims
Publication date: 23/06/2026
Closing date: 30/06/2026
We have an opportunity to take on a key role within our Claims function as Head of Claims Transformation on a fixed-term contract.
Reporting to the Claims Director, you will play a pivotal role in defining and delivering the Claims vision for AXA Ireland. This will involve leveraging a new claims platform, enhancing system capabilities, and integrating with key partners to transform the end-to-end claims journey.
This is a high-impact leadership role, focused on driving large-scale transformation that enhances customer outcomes, improves operational efficiency, and reduces indemnity spend. You will work at the heart of the organisation, influencing at Executive and Board level, while shaping the future of Claims Management within AXA Ireland.
At AXA, we work smart empowering our people to balance their time between home and the office in a way that works best for them, their team, and our customers. This role requires regular attendance at our Dublin Head Office, Wolfe Tone House.
You will lead the design and execution of the claims transformation agenda, partnering across AXA Ireland and the wider AXA Group.
Drive the adoption of innovative, data-driven & AI lead process solutions to enhance efficiency, insight, and customer experience
Oversee multiple transformation initiatives, ensuring delivery to objectives, timelines, and regulatory requirements
Stakeholder & Leadership Responsibilities:
Engage, influence, and manage senior stakeholders including the AXA Ireland Executive Team, Board, and AXA Group leadership
Proven capability in change management, programme delivery, and process improvement (e.g. Lean, Six Sigma)
This role is an allocated Controlled Function under Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements. You can find more information on axa.ie/careers.
As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom.
This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions
