Job Title: Front of House Team Member
Hours: Part-time 10-15 hours with holiday cover available
Location: The Railway Inn, Billingshurst
Reporting To: General Manager
Pay: Competitive hourly rate, dependent on age and experience
About the Role
We are looking for a friendly, enthusiastic and reliable Part-Time Front of House Team Member to join our team. You will play an important role in delivering excellent customer service and helping to create a welcoming, clean and enjoyable atmosphere for all our guests.
This is a varied role that will involve working behind the bar, serving drinks, taking orders, handling payments and maintaining high standards throughout the pub.
Part-time hours will be offered on a rota basis and will include evenings, weekends and bank holidays.
Key Responsibilities:
Customer Service
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Provide a friendly and welcoming experience for all customers.
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Take food orders accurately and efficiently.
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Serve drinks to a high standard.
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Make product recommendations and confidently answer customer questions.
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Deal with customer requests, concerns and complaints professionally.
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Help create a positive and enjoyable atmosphere.
Bar and Service Duties
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Prepare and serve alcoholic and non-alcoholic drinks.
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Use correct glassware, measures, garnishes and serving procedures.
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Maintain good knowledge of the drinks menu.
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Promote and recommend products where appropriate.
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Check identification and follow Challenge 25 and responsible alcohol service procedures.
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Keep the bar, restaurant and customer areas clean and well stocked.
