We're looking for a proactive and highly organised Bids Knowledge Coordinator to support the smooth running of our bids process and the ongoing development of our Bids Knowledge Base.
Working closely with bid managers and stakeholders across the business, you'll help coordinate tender activity, manage important bid administration processes, and ensure our knowledge resources remain accurate, accessible and effective.
If you enjoy working in a fast-paced environment, have excellent attention to detail, and are passionate about organisation, knowledge management and continuous improvement, we'd love to hear from you.
What will your role look like?
As Bids Knowledge Coordinator, you'll support the end-to-end bid process while helping to develop and maintain the knowledge and resources that underpin successful tender submissions.
You'll act as a central point of coordination for incoming opportunities, support opportunity administration and compliance activities, and work with colleagues across the firm to ensure bid content remains current, relevant and easy to access. You'll also contribute to improving processes and exploring opportunities to make greater use of automation, AI and knowledge management tools.
Though this is a varied role, your key tasks will include:
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Monitoring and managing the shared Bids mailbox, ensuring enquiries, tender alerts and internal requests are reviewed, prioritised and progressed efficiently.
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Responding to straightforward queries and directing more complex requests to the appropriate bid lead or stakeholder.
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Supporting tender administration activities, including opportunity set-up, compliance checks, document management and maintaining accurate records within Dynamics CRM.
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Tracking opportunities throughout the bid lifecycle, from initial enquiry through to award stage.
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Maintaining key trackers, records and reporting processes, including bid feedback and performance information.
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Supporting the ongoing development and maintenance of the Bids Knowledge Base, helping to organise and structure information in a clear, accessible way.
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Working with stakeholders across the business to review and update case studies, credentials, standard responses and other bid content.
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Coordinating content review cycles, ownership and governance processes to ensure information remains accurate and up to date.
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Gathering user feedback and identifying opportunities to improve the quality, usability and effectiveness of knowledge resources.
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Promoting best practice use of the Knowledge Base and supporting engagement activities across the wider firm.
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Contributing to process improvements and helping identify opportunities for automation and increased efficiency.
To enjoy and succeed in this role, you will have:
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Previous experience in bid coordination, tender administration, knowledge management or a similar business support role.
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Excellent organisational skills, with the ability to manage multiple tasks and priorities effectively.
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Strong attention to detail and a commitment to maintaining accurate records and documentation.
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Confidence communicating with a range of stakeholders and managing incoming queries professionally.
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Strong written communication, editing and content management skills.
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The ability to build positive working relationships with colleagues across different teams.
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Experience using Microsoft Office applications and SharePoint, with confidence managing digital information and documentation.
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An interest in continuous improvement, automation, AI tools and enhancing user experience.
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A proactive, positive approach with a willingness to learn, take ownership and contribute to team success.
In addition to a competitive salary and access to our profit share scheme, we offer:
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A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
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A collaborative and encouraging work environment where your thinking and ideas are encouraged.
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On site mental health and wellbeing assistance.
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A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
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Regular social activities, in addition to three days paid volunteering leave each year and a day’s leave to celebrate your birthday.
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Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments – with the expectation of two ‘in-office’ days per week.
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A flexible working window, allowing colleagues the freedom to work flexibly between the hours of 7am and 7pm.
Please note, we recruit on a rolling basis so early applications are recommended to avoid disappointment.
We are committed to being open and transparent in our recruitment and reward processes. Please note that this vacancy does not currently meet the minimum salary threshold requirements for Skilled Worker sponsorship within the UK.
To avoid any disappointment, if you require sponsorship we would encourage you to check whether you may be eligible for a discounted salary threshold, or to explore alternative routes to secure your right to work in the UK before submitting your application. If you meet the criteria outlined in the job description we’ll be happy to discuss your individual circumstances further with you.
We work alongside employers, trustees and financial services institutions, offering independent pensions, investments, benefits and risk consulting services, as well as data and technology solutions.
That's the who and the what. More important is the 'why'. The work we do may not always seem the sexiest. But it's difficult, it's complex, and it's important. We help our clients, their employees, members and customers make decisions that have real and direct consequences on their financial futures.
For 100 years we've taken this responsibility seriously. Together, as a team and with our clients and partners, we're here to build better futures.
