Customer Experience Manager - Gloucester
We are currently recruiting for a Customer Experience Manager to join our Busy Vauxhall & MG dealership in Gloucester. Working as part of a team and reporting to the Aftersales Manager, this role offers you the opportunity to use your leadership skills to drive performance on our service reception.
We can offer a fantastic range of benefits in an environment that offers career development where you will be given autonomy, support and a platform to succeed. These include:
- 23 days annual leave (not including Bank Holidays) increasing with length of service
- Colleague referral fee up to £1,000
- Discounted Car Purchase Scheme & Colleague Car Benefit Offers
- Discounted Service / Parts / Body shop services
- Training and Continual Self-Development
- Free Eye Care Vouchers
- Pension Scheme
- Employee wellbeing services
- Discounted Shopping Portal
What will I do on a daily basis?
- Provide day to day guidance and direction to a team of Service Advisors
- Ensure the highest level of customer care and satisfaction are delivered at all times
- Identify areas of improvement for the service reception department to improve performance and customer satisfaction
- Plan ahead and manage time effectively to ensure all tasks are achieved
- Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives
What experience do I need?
- Ideally suit a service manager that is currently working in a small dealership or an experienced senior service advisor looking for their next step.
- Ability to remain professional, calm and positive at all times
- Approach tasks eagerly and cooperate fully when requested
- Proactive mind set
- Positive, can-do attitude
- Outstanding organisation and time management skills with the ability to work to deadlines
Job Type: Full-time
Pay: Up to £40,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Private medical insurance
Ability to commute/relocate:
- Gloucester, Gloucestershire: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 1 year (preferred)
- Customer relationship management: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
