Intro to Lusso
Lusso Stone is an International high-end Luxury brand with British Heritage. Working relentlessly to understand our client’s exact requirements, ensuring we always deliver truly exceptional quality, products and service for their projects.
We pride ourselves on round the clock service and are quick to respond to customers’ needs, whatever they may be. We are a committed team of individuals, going over and beyond our client’s expectations, with traditional values embedded in our DNA, that is clear to see right throughout our business.
We continue to break records, push boundaries, and excel where we can individually and as a business. We continually strive for excellence in all aspects of our company.
Role Overview
As Warehouse Support, you will be responsible for van driving duties between our three warehouse locations, as well as receiving customer returns. You would need to be someone who is accurate and organised in their working day, and self-motivated to hit deadlines.
You will be part of the Lusso team based in the returns warehouse alongside other team members. Reporting into the warehouse Team Leader.
This role is new to the business and is part of our growth plans, and so it is an exciting
time to join the business, with plenty of opportunities.
Key Responsibilities
- Moving product between our three warehouses
- Vehicle checks & maintenance
- Load security
- Receiving all product returns from customer orders
- Checking all products are returned in line with our Returns Policy
- Logging customer returns details using internal systems
- Maintaining the organisation of returned items
- Re-packaging resellable items
- Performing quality checks on a range of selected products
- Working with internal departments to ensure customer queries are resolved efficiently
- Keeping accurate records of returns and raising incident reports
- Further ad hoc responsibilities
- Assisting the warehouse team with day-to-day issues
Education and Experience Requirements
- Must hold a full driving licence (or equivalent enabling you to drive in the UK)
- Ability to work independently and use own initiative
- Good working knowledge of Microsoft programmes, including Excel and Word
- Self motivated to work quickly and efficiently
- Great eye for detail and accuracy
- Good organisational skills
- Pride in keeping areas tidy
- Ability to adapt to a changing and high-pressure environment.
Qualifications
- Previous experience in returns and despatches, preferably in the luxury retail sector
- Strong communication and interpersonal skills, with a customer-centric approach
- Detail-oriented and organised, with the ability to manage and document processes accurately.
- Familiarity with ERP systems alongside experience with spreadsheets.
Pay: £13.00 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
