About the Role
We are seeking an experienced Aftersales Manager to oversee customer service, vehicle-service administration, aftersales workflows, and day-to-day team performance.
You will coordinate service activities, monitor customer enquiries, maintain service standards, support employees, and work with operational teams to deliver a professional customer experience.
This opportunity is suitable for someone with established experience in automotive aftersales, customer service, service operations, or dealership administration.
Why Join Us?
Operational Responsibility
Take ownership of aftersales workflows, customer service standards, team coordination, and daily performance.
Automotive Environment
Develop your career within a business focused on vehicle services, customer care, and automotive operations.
Career Development
Build broader experience across aftersales management, service operations, customer retention, and team leadership.
Customer Impact
Help maintain responsive communication and consistently high standards throughout the customer journey.
Key Responsibilities
- Manage daily aftersales and customer-service activities
- Coordinate customer enquiries, bookings, and service requests
- Monitor service workloads and operational priorities
- Support employees with customer and administrative issues
- Maintain accurate customer and vehicle-service records
- Monitor customer satisfaction and response times
- Resolve routine complaints and service concerns
- Coordinate with workshop, sales, administration, and operational teams
- Monitor outstanding work and customer follow-ups
- Prepare aftersales reports and performance summaries
- Maintain service procedures and customer communication standards
- Support warranty and service-document administration
- Review customer feedback and identify improvement opportunities
- Assist with team training and performance development
- Maintain appropriate handling of customer information
- Support customer-retention and service-improvement activities
- Monitor key service-performance indicators
- Ensure established company procedures are followed
What We Are Looking For
Experience
- Three or more years of experience in automotive aftersales, vehicle servicing, customer operations, dealership administration, or a related field
- Experience coordinating customer-service or operational workflows
- Previous responsibility for supporting or supervising team members
- Experience resolving customer concerns and maintaining service standards
- Automotive or dealership experience is preferred
Skills
- Strong customer-service and communication abilities
- Good team-management and organisational skills
- Confident problem-solving and decision-making
- Ability to coordinate multiple priorities and deadlines
- Strong attention to detail and record accuracy
- Comfortable using Microsoft Office, CRM platforms, and automotive service systems
- Good reporting and performance-monitoring abilities
- Professional client and stakeholder communication
- Ability to remain organised during busy service periods
- Responsible approach to confidential customer information
Education
- Qualifications in Business, Automotive Management, Customer Service, or a related subject are beneficial
- Relevant professional experience may be considered in place of formal qualifications
Pay: £42,000.00-£48,000.00 per year
Benefits:
- Company events
- Company pension
- Employee mentoring programme
- Private medical insurance
Work Location: In person
