The Logistic Operations Engineer (LOE) will make sure a company's logistic operations (provided by KNAPP), such as manufacturing and shipping, work properly and meet customers’ and KNAPP specifications, which are measured through key performance indicators. An Operations Engineer handles all matters to the logistic operations and its machinery such as Incident, Problem and Change Management. The role of an LOE therefore combines supervisory, technical, training and administrative responsibilities. Another function is the coordination between KNAPP and its customer to fine-tune the operations. They work as part of a team for a KNAPP customer and interact with Hotline (HQ) and computer systems, software, physical technology (machinery), engineers and end users to increase stability, efficiency and establish best practices. Operations engineers can train other employees to use existing, changed or new software and machinery integration.
Increase stabilityIdentifies operational issues by observing and analysing the system function and performance of results:Continuously analysing and improving the operational process (measure = throughput)Leads and supervises troubleshooting procedures such asIncident Management (measure = time to resolve, SLA)Problem Management (measure = time to complete development cycle)Change Management (measure = % of successful CRs)Identifies operational priorities by assessing operational objectives (measure = uptime)Continuous Improvement Process (measure = ITIL compliance, TPX Dashboard)Investigating complaints and suggestions
Promoting equality and diversity as part of the culture of the organisationPartnering with the Heads of Department and KAMs to identify opportunities that will support improvement in both organisational and people performance, and ultimately supporting the overall business objectives Head up the administration and consultation process for department/team restructures where requiredLead the management of long-term absence, utilising our Occupational Health partnership when needed, also working closely with the HR Coordinator to manage and reduce short-term absence Produce reports and data analysis as requiredTime for project work and improving ways of working is essential, so you need to affectively manage the day to day and have capacity to step up to support wider HR initiatives both in the UK and globally Working as part of a global organisation national and occasional international travel will be required
NVQ/BTEC/C&G Level 3 in an IT discipline essential (Degree level preferable) or 3-5 years’ experience in ITAn understanding of warehouse operations and supply chain managementTechnical Knowledge of Linux and Windows operating systemsTechnical knowledge of SQL Databases
Desirable1+ years’ experience in software application support and incident investigation 3-5 years related experience in logistics, high volume manufacturing, distribution, production planning and/or transportation environment would be desirableUnderstanding of programming languages (Java, Python, PL/SQL, C++)Knowledge of WMS and WCSAn appreciation of networking and server infrastructureOperational experience within an automated distribution facilityITIL Foundation
Appreciation – Recognises the achievement of others Creativity – Is resourceful and innovativeCourage – Willing to learn and try new thingsOpenness – Always approachable and helpfulReliability – Consistently gives their best
KNAPP will contribute up to 6% pension Private healthcare, including optical, dental and hearing coverLife AssuranceCash-back Health care scheme, including private medical excess coverBenefit portal offering lifestyle discounts, including a training portalEmployee assistance programmeRide-to-WorkEmployee referral schemeEmployee of the Quarter awards
