Job Ref: BRI1338
Branch: Holiday Inn Express Birmingham Castle Bromwich
Location: Holiday Inn Express Birmingham Castle Bromwich
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Part Time
Shift pattern: 3pm - 11pm
Hours per week: 16
Posted date: 31/08/2026
Closing date: 14/09/2026
Profile
Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people, quality, profit, and it’s no accident that people come first. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.
As a Guest Service/Duty Manager, you’ll deliver friendly, professional service across our restaurant playing a key role in shaping memorable guest experiences. Whether serving a delicious breakfast you’ll ensure every interaction is smooth, efficient, and welcoming.
Brightstar’s values are at the heart of everything we do: Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care. As FB Team Member, you’ll live these values by creating positive guest connections, supporting your team, and maintaining high service standards across all food areas.
Objectives of this role:
- Deliver warm and professional service across all food and beverage department.
- Keep dining areas clean, prepared, and well-stocked for service.
- Respond to guest needs and feedback with courtesy and care.
- Work closely with kitchen and front-of-house teams to ensure smooth operations.
Key Responsibilities
People
- Greet guests warmly and build rapport to enhance their dining experience.
- Communicate clearly with team members and other departments.
- Support a positive and respectful team atmosphere.
- Respond to guest requests and resolve minor concerns confidently.
- Assist new team members by sharing knowledge and guidance.
- Demonstrate a helpful, flexible approach to teamwork.
- Embody Brightstar values in every guest and team interaction.
Quality
- Serve food and drinks accurately, efficiently, and to brand standards.
- Set up and clear tables, service areas, and equipment before and after service.
- Maintain cleanliness and presentation across all FB areas.
- Ensure compliance with food hygiene, health, and safety regulations.
- Follow procedures for room service, bar service, and restaurant operations.
- Ensure all guest interactions are courteous, timely, and tailored.
- Keep menus, condiments, and stations tidy and up to date.
Profit
- Avoid waste by following portion guidelines and reporting low stock.
- Assist with inventory checks and stock rotation procedures.
- Support efficient service flow to maximise cover turnover.
- Suggest ways to improve sales, speed of service, or guest satisfaction.
Responsible Business
- Follow all health safety and food hygiene regulations.
- Ensure safe handling of food, beverages, and service equipment.
- Treat all guests and colleagues fairly and respectfully.
- Comply with hotel sustainability policies (e.g., waste sorting, energy saving).
- Wear uniform and PPE as required and maintain a professional appearance.
- Report hazards, incidents, or equipment faults promptly.
- Protect guest privacy and handle sensitive information appropriately.
- Comply with all company policies, procedures, and operational standards including any hotel-specific brand standards.
- Complete all E-learning and mandatory training within required timeframes.
Skills and Qualifications
- Excellent verbal communication and guest service skills.
- Ability to multitask and stay organised in a busy environment.
- Positive, team-oriented attitude with attention to detail.
- Adaptable and calm under pressure.
- Knowledge of food hygiene and safety procedures.
- Willingness to work late nights when required, including cleaning and closing duties after service.
- Previous experience in hospitality or FB service (preferred).
- Proficiency in a second language (preferred).
The above responsibilities are intended to describe the general nature of the role and are not intended to be an exhaustive list
