Customer Success Executive / Account Manager
Ivanmed Ltd – Leith, Edinburgh
£28,000–£30,000 basic salary (depending on experience)
Realistic OTE £35,000+ uncapped
Full-time | Monday–Friday | Office-based
About Ivanmed
Ivanmed is one of the UK's leading suppliers of aesthetic and medical devices, supporting more than 2,000 professional clinics across the UK.
As our customer base continues to grow, we're looking for a confident, organised and commercially minded Customer Success Executive / Account Manager to help our clinic customers successfully launch, grow and maximise the return from the products they have purchased.
This is a fantastic opportunity to join a growing company where customer relationships, education and long-term success are at the heart of everything we do.
The Role
This is not a cold-calling or new-business sales role.
You'll work exclusively with existing Ivanmed customers, helping them get the very best from our products, training, marketing support and educational resources.
You'll manage your own portfolio of clinic accounts, building long-term relationships while helping clinics become more successful and increase their treatment activity.
This is a proactive role with a strong focus on outbound customer contact and consistent daily activity by telephone, email and WhatsApp.
Key Responsibilities
- Manage your own portfolio of existing clinic customers.
- Build long-term relationships with clinic owners and therapists.
- Make regular outbound calls, emails and WhatsApp contact.
- Support new customer onboarding and product activation.
- Help existing customers successfully relaunch products where required.
- Promote training, webinars, educational resources and marketing support.
- Help clinics increase treatment activity and ongoing product usage.
- Identify appropriate cross-selling opportunities across our product range.
- Keep customer activity, notes and follow-up tasks updated within HubSpot CRM.
- Work closely with our Sales, Marketing and Training teams.
- Help improve customer retention, engagement and long-term account growth.
About You
You must have at least two years' experience in a call-based customer-facing role, such as:
- Customer Success
- Account Management
- Telesales
- Business Development
- Customer Service
We're looking for someone who:
- Enjoys speaking with customers and building relationships.
- Is confident making regular outbound customer calls.
- Thrives in an activity and follow-up driven environment.
- Communicates professionally by telephone, email and WhatsApp.
- Is organised and able to manage multiple customer relationships.
- Has good commercial awareness and enjoys helping customers grow.
- Is comfortable using CRM systems and digital software.
- Is proactive, positive and reliable.
Experience within aesthetics, beauty, healthcare or medical devices would be an advantage but is not essential. Full product and systems training will be provided.
What We Offer
- £28,000–£30,000 basic salary depending on experience
- Excellent uncapped commission structure with realistic OTE of £35,000+
- Your earning potential grows as your customer portfolio develops and succeeds
- Monday to Friday working
- Office-based role in our modern Leith office
- Established customer base with no cold calling
- Full product and systems training
- Support from experienced Sales, Marketing, Training and Digital teams
- Career development opportunities within a growing UK business
Why Join Ivanmed?
At Ivanmed we don't simply sell products—we help our customers build successful businesses.
You'll become a trusted point of contact for clinics across the UK, helping them improve their treatment offering through better education, marketing, customer support and product usage.
You'll see the long-term impact of your work as clinics become more successful, your customer portfolio grows and your earnings increase alongside it.
If you enjoy building relationships, helping customers succeed and working in a proactive, fast-paced environment, we'd love to hear from you.
Please apply with your CV by email and a short covering note explaining why you feel you'd be a great fit for the role.
Pay: £28,000.00-£35,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
Work Location: In person
