Overview
We are seeking a professional and personable Evening Concierge to join our team. This role involves providing exceptional customer service, managing guest inquiries, and ensuring a smooth and welcoming experience for all visitors during evening hours 15:30 to 00:30 ( half past midnight)The ideal candidate will possess strong communication skills, be organised, and have the ability to handle multiple tasks efficiently. This paid position offers an excellent opportunity to develop your skills within a dynamic environment.
Responsibilities
- Greet guests warmly and provide outstanding customer service throughout the evening shift
- Manage guest requests and enquiries via phone, email, or in person with professionalism and courtesy
- Conduct accurate data entry related to guest information, and other administrative tasks
- Utilise multilingual skills to assist diverse guests effectively
- Maintain a high standard of phone etiquette when handling calls and messages
- Carry out Building walks to maintain security of building
- Check bin rooms and swap bins over
- carry out pool testing of chemicals ( training will be provided )
- Ensure the reception area remains tidy, welcoming.
- collect meter readings once a week
Experience
- Proven experience in customer service or front desk roles is preferred
- Strong communication skills
- Demonstrated ability in data entry with attention to detail
- Excellent phone etiquette and interpersonal skills for engaging with diverse clientele
- Ability to analyse situations quickly and offer effective solutions
- Previous experience in hospitality or concierge services will be considered an asset
This position offers a rewarding environment for those passionate about delivering excellent service while developing their professional skills.
Job Type: Full-time
Pay: Up to £26,436.80 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
