- Location: Altrincham
- Salary: £26,000 - £30,000 basic plus commission
- Hours: Monday to Friday, 9:00 am – 5:30 pm
- Contract: Permanent, full-time and office-based
Our client is an established vehicle finance and leasing business that works with private individuals, company directors and organisations throughout the UK.
Working with several leading finance providers, the company helps customers source and finance cars and commercial vehicles through leasing, hire purchase and other vehicle-finance options.
Due to continued growth, the business is looking to appoint one or two Sales Executives to manage its increasing volume of enquiries and develop a portfolio of repeat customers.
The company offers a friendly, down-to-earth working environment with a strong team spirit, plenty of humour and very little hierarchy.
The role
This is a varied sales and account-management position covering the complete customer journey.
You will handle enquiries generated through the company’s website, online advertising, existing customers and incoming telephone calls. You will establish what each customer needs, source an appropriate vehicle, compare available finance options and present a competitive proposal.
Once a proposal has been accepted, you will manage the application and acceptance process, keep the customer updated and support them through to the delivery of their new vehicle.
The relationship does not end when the vehicle is delivered. You will continue managing your customers and contact them as their agreements approach renewal, allowing you to build a valuable portfolio of repeat clients.
The company is looking for someone who will confidently pick up the phone, respond quickly to opportunities and take ownership of their customers.
Key responsibilities
- Responding quickly to incoming telephone, website and online enquiries
- Proactively following up leads and previous customer enquiries
- Understanding customers’ vehicle, budget and finance requirements
- Sourcing suitable cars and commercial vehicles from the market
- Comparing rates and products available through different finance providers
- Preparing and sending accurate finance and leasing proposals
- Advising customers on leasing, hire purchase and other suitable finance options
- Managing finance applications and customer acceptances
- Liaising with finance companies, dealerships and vehicle suppliers
- Keeping customers informed about availability, delivery dates and progress
- Managing the customer journey from initial enquiry through to vehicle delivery
- Building and managing a portfolio of private and business customers
- Developing relationships with company directors and businesses requiring vehicles
- Contacting customers as their agreements approach renewal
- Generating repeat business and referrals through excellent service
- Maintaining accurate records of enquiries, quotations, applications and follow-ups
- Working towards individual and team sales targets
The successful candidate will:
- Have experience in telesales, sales, account management or a customer-facing commercial role
- Be confident picking up the phone and speaking with new customers
- Respond quickly and enthusiastically to incoming leads
- Ask effective questions to understand each customer’s needs
- Be comfortable discussing prices, finance options and monthly payments
- Build trusted, long-term customer relationships
- Be organised and follow up opportunities consistently
- Take ownership of the complete customer journey
- Be motivated by targets and commission
- Work well as part of a close-knit team
- Have a positive and down-to-earth personality
- Be able to work from the Altrincham office five days per week
If your application is successful, a consultant from Urban Empire Recruitment will contact you to discuss next steps.
Please note: Due to the high volume of applications, if you do not hear from us within 7 days, your application has not been successful on this occasion. However, we may still reach out regarding future opportunities.
Pay: £25,420.00-£30,000.00 per year
Work Location: In person
