The Role
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You'll be the key link between our customers and the workshop - making sure communication is clear, accurate and always centred around trust and transparency:
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Greet customers, understand their needs and deliver an exceptional customer experience
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Manage service bookings, workshop diaries and coordinate work with technicians
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Keep customers updated throughout the service and repair process
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Identify additional work and explain recommendations clearly and professionally
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Prepare job cards, process invoices and maintain accurate records
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Work closely with customers, technicians and parts teams to keep the workshop running smoothly
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Build strong customer relationships that encourage trust and loyalty
Why You'll Want This One
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Up to £31,500 basic salary depending on experience plus a £500 monthly performance-related bonus
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30 days annual leave (incl. bank holidays), rising with service - plus your birthday off
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Contributory pension and enhanced maternity, paternity and adoption pay
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Manufacturer-specific training and in-house development
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Staff discounts on parts and servicing, plus a free annual MOT
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Cycle to Work scheme, Employee Assistance Programme and mental health support
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Life Assurance and access to the Sinclair Foundation for financial support during times of ill health
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Long-service recognition at 5, 10, 20, 30 and 40 years
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Career development and progression opportunities across the wider Sinclair Group
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Colleague and Customer Referral Schemes
Who We're Looking For
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Previous Service Advisor, Aftersales Advisor or similar customer-facing experience - motor industry experience is desirable but not essential
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Strong communication and organisational skills
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Confident, professional and genuinely customer-first
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Able to work calmly and effectively in a busy dealership environment
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Comfortable using computer systems and managing multiple tasks
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A positive attitude with a willingness to learn and develop
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Full UK driving licence
Ready to take the next step in your automotive career?
If you're an experienced Service Advisor or a customer-focused professional looking for your next opportunity, we'll give you the training, support and development to build your career with the Sinclair Group. With a competitive salary, bonus opportunity, excellent benefits and genuine progression across the wider Group, this could be the opportunity you've been waiting for.
Apply today with your CV and a short covering letter.
