Full job description:
One Call Insurance is a well-established local call centre with over 25 years of experience. We offer a wide range of services in the Insurance industry and are dedicated to delivering exceptional outcomes for both our customers and employees. With ongoing training and support to help you excel and have the opportunity to transition into different departments and areas of the business.
Role and Responsibilities:
We are seeking a highly organised and proactive Multi-Department Support Agent to join our Head Office team. This is a varied and fast-paced role providing administrative and operational support across multiple functions, including Compliance, Customer Relations, Quality Assurance, and other key Head Office departments.
This role is ideal for someone who thrives in a collaborative environment and enjoys working across different teams to ensure high standards, efficiency, and excellent service delivery.
- Provide administrative and coordination support across Compliance, Customer Relations, and Quality Assurance functions
- Assist with monitoring and maintaining regulatory and internal compliance requirements
- Support customer relations activity, including handling queries, tracking feedback, and ensuring timely resolutions
- Contribute to quality assurance processes, including audits, reporting, and continuous improvement activities
- Prepare reports, maintain accurate records, and manage departmental documentation
- Support internal communications and coordination between Head Office teams
- Assist in the development and implementation of policies, procedures, and best practices
- Undertake additional tasks to support wider Head Office operations as required.
Why Join Us?
At One Call Insurance, we constantly strive to improve and provide the best service to our customers. We uphold strong values and beliefs, fostering a passionate and collaborative team environment. Our open-plan office encourages interaction between managers and staff, ensuring you get the best start to your career.
But… what’s in it for you?
Our competitive salary package includes opportunities for knowledge-driven tier progression. You will start with us on £24,700 per year (can vary based upon age), and with knowledge and experience, you will have the opportunity to progress through tiered levels with pay incentives.
Highlights include:
✅Monthly incentives up to £100 per department,
✅Bonuses for improvement suggestions,
✅Overtime paid at £20 per hour,
✅Course of Excellence program for fast-track management opportunities.
✅ Monthly Lottery Scheme (jackpot currently £1,500+).
Additional Benefits:
- Annual performance bonus
- Free gym access - on - site gym.
- Free parking.
- Subsidised staff canteen.
- Exciting events like 'a day at the races', Christmas parties etc.
- “Star of the Month” £250 bonus.
- "Team of the Month" up to £250 bonus per team.
- Car allowance, breakdown cover, health insurance, and travel insurance based on tenure.
- Workplace pension contributions.
- Internal progression opportunities.
- 20 annual holiday days + bank holidays (additional days for length of service).
What We’re Looking For:
No prior insurance knowledge is required - we provide comprehensive training from day one, with everything you need to be able to succeed in your role.
We’re seeking a passionate, highly motivated, eager to learn candidate to join our growing team!
Required Skills:
- Highly organised with strong attention to detail
- Able to manage multiple priorities and work across different departments effectively
- A confident communicator with strong interpersonal skills
- Proactive, adaptable, and able to work independently as well as part of a team
- Comfortable handling sensitive information with discretion
- Experienced in administrative or support roles (experience in compliance, customer service, or QA is desirable but not essential)
Schedule:
We have a variety of shift patterns which all require evening and/or weekend commitment, the main shift patterns you will work are:
- Monday to Friday 9am – 5:30pm
Additional hours and flexibility required during peak periods (weekend work may be required dependant on the team you will work in).
Location:
One Call Insurance Services, First Point, Balby Carr Bank, Doncaster DN4 5JQ (on bus route, approx. 1 mile from town centre)
PLEASE NOTE:
You may be subject to a DBS check before joining (fully covered by us).
This is an office-based role.
We have various start dates available, including immediate start.
Good luck with your application!
We look forward to hearing from you soon. For further enquiries or more information, please contact us at 01302 567003 or [email protected]
Pay: From £24,937.00 per year
Application question(s):
- Are you able to commute to our office daily?
Work Location: In person
