Customer Service Supervisor
This is a Full Time, Permanent position, working 38 hours per week (including alternate weekends).
Salary will be up to £13.46 per hour.
About the Role
You will be supporting management and supervising the department through its people to deliver excellent customer service and high-quality store presentation.
Key responsibilities include dealing with direct and indirect customer enquiries at our customer service desk and supervising the running of the department. You will also be required to work in our cash office, including the reconciliation of all monies and other till transaction information. Previous Customer Service experience is essential for this key ‘customer facing’ position. The ideal candidate will have solid communication and interpersonal skills with a friendly, energetic personality and the ability to perform under pressure.
Key Responsibilities
- Processing sales at the till point and demonstrating effective upselling
- Efficiently and proactively supporting with customer enquiries
- Cash Handling, daily reconciliation and banking, and the ability to demonstrate strong numerical skills
- Pro-actively supervising the department
- Supervising operation performance of the department against key performance indicators
- Ensuring all security procedures are adhered to
- Able to work calmly under pressure
- General Housekeeping duties
Haskins Garden Centres
A family owned, award winning business, with 5 destination garden centres across the South of England, each with a large restaurant. We thrive on improving service and experience for our customers, that’s why our people are so important to us. If you are passionate about delivering excellent customer service, have an eagerness to learn and be part of a leading business, we want you in our team.
In return we provide:
- Generous Company Discount scheme
- Retail discounts, saving money on day-to-day spending, days out, and gifts
- Cycle Scheme, helping spread the cost of a bike and saving on tax
- Health Cash Plan, for a small monthly contribution access a 24-hour online GP service recover costs for dental and optical appointments and more
- Time off to support local charities, with an annual paid Charity Day
- Wellbeing support with Mental Health First Aiders and external Assistance Program providing free counselling and advice for you and your family
- Company pension scheme for eligible employees
- Free on-site parking
- Up to 38 days of Holiday (pro-rata)
- Uniform provided
