Sales Assistant
About Us
A Shufflebotham and Son is a fifth-generation family business specialising in textile sales and bespoke soft furnishing products, proudly trading for over 50 years.
Often described as an Aladdin’s cave of designer furnishing and dressmaking fabrics, our site spans six warehouses, all packed full of stock and inspiration.
Alongside our retail store, we also run our growing wholesale and online brand, Simon Philip Interiors, supplying fabrics to interior designers and trade customers across the UK.
About the Role
We are looking for a Sales Assistant to join our team. This is a varied and customer-focused role, supporting the day-to-day running of our busy retail showroom and helping customers bring their projects to life.
This is a key position within the business, where you will be involved in everything from advising customers and creating quotations, through to processing orders and ensuring our showroom remains welcoming and well presented.
This role would suit someone who enjoys working with people, has an eye for colour and design, and takes pride in delivering excellent customer service.
Please note, this is a physically active role. You will be on your feet for most of the day and will regularly assist with retrieving, moving and handling stock, as well as using ladders when required.
Experience in the curtain and blind industry is a bonus, as the successful candidate will be required to advise customers and calculate quantities for the products we sell. However, full training will be provided, so prior experience is not essential.
Key Responsibilities
- Providing excellent customer service in-store, over the phone and via email.
- Assisting customers with product advice, quantities and general enquiries.
- Creating accurate quotations and processing customer orders.
- Taking payments and maintaining relationships with customers throughout their projects.
- Assisting customers in bringing their ideas to life through colour, fabric and design choices.
- Retrieving and returning stock items when required.
- Maintaining product displays and keeping the showroom clean, tidy and well presented.
- Supporting the day-to-day running of the business.
- Good communication skills, both written and verbal.
- Good numeracy skills and attention to detail.
- The ability to work well independently and as part of a team.
- The ability to work to a high standard and remain organised under pressure.
- Comfortable using computers and willing to learn new systems as they are implemented.
About You
We’re looking for someone who is:
- Friendly, approachable and confident in a customer-facing role.
- Organised with strong attention to detail.
- Confident with numbers and calculations.
- Practical and comfortable in a physically active environment.
- A strong communicator, both written and verbal.
- Able to work well independently and as part of a team.
- Comfortable using computers and willing to learn new systems.
An interest in interiors, colour and design would be a real advantage.
Working Hours
38 hours per week:
Tuesday, Wednesday, Thursday and Friday: 9:30am – 5:30pm
Saturday: 10:00am – 4:00pm
(Hours may be subject to change.)
Salary
£13.00 per hour (depending on experience), increasing to £13.40 per hour after probation, plus up to £800 annual performance bonus.
Location
Macclesfield, Cheshire
Benefits
- Company pension.
- Employee discount.
- On-site parking.
- Winter staff meal.
- Fully paid 20-minute lunch break.
- Tea and coffee available throughout the day.
If you’re looking for a rewarding role within a growing, family-run business, where no two days are the same, we’d love to hear from you.
Job Type: Permanent
Pay: £13.00-£13.40 per hour
Application question(s):
- In a few sentences, please tell us why this role appeals to you.
Work Location: In person
