At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
The Patient Services Division is seeking an enthusiastic person to join the clinic management team.
The postholder will be part of a team who are responsible for monitoring and reviewing outpatient parameters. Tasks will include being responsible for clinic template management, processing any requests for additional clinics and managing clinic cancellations.
To be part of a team who are responsible for monitoring and reviewing Outpatient parameters. The team are responsible for all clinic template management in the Trust and for processing any requests for clinic cancellations, ensuring capacity and activity is balanced and escalating any issues to the team leader.
The post holder will continuously ensure all outpatient capacity and resources are identified and co-ordinated between the booking team and the front line clinic staff.
They will continuously liaise with their team leader to ensure Divisional colleagues are advised of capacity issues, and will take instruction to create and coordinate extra capacity
The post holder will be an expert on the non-admitted and diagnostic 18 week pathway with reference to The Trust Access Policy. They will ensure all patients are being treated as quickly as possible, and liaise with the RTT trackers and their booking centre colleagues to ensure patients are being booked fairly and equitably along their pathway.
The post holder will ensure high levels of patient care and client satisfaction by being an accessible, knowledgeable and client focussed point of contact with thein the Central booking team and the post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [email protected]
Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.
Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.
Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.
References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.
Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.
Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.
Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
