About the Job
In this role, you will lead the WorkWell Coaching function, ensuring the smooth day to day delivery of the service and supporting staff to provide a consistent, high quality experience.
There will be some key responsibilities likely to feature in this role, including:
- Lead and manage a dispersed team of Work & Health Coaches based across multiple community locations throughout West Sussex.
- Ensure consistent supervision, performance management and service delivery regardless of location, supporting staff to deliver high quality coaching interventions.
- Oversee referrals, triage, and caseload allocation, ensuring workflows are effectively managed and the team is well-positioned to meet programme objectives.
- Work closely with the WorkWell Service Manager to support the mobilisation and ongoing development of the service, implementing new processes, contributing to continuous improvement and ensuring that the coaching function operates efficiently and consistently across the county.
- Responsible for performance management, staff development and ensuring compliance with programme requirements, Key Performance Indicators (KPIs) and service level agreements.
- Ensure high standards of data quality and programme reporting, leading on accurate record‑keeping, MI submissions and audit‑ready processes.
- Drive continuous improvement and partnership working, embedding consistent practice, implementing new processes and building strong relationships with NHS, VCSE and employer partners.
If you are a confident leader who thrives on driving change, improving performance, and supporting teams to deliver exceptional services, we'd love to hear from you.
Apply today and play a key role in shaping the future of WorkWell across West Sussex.
Required Qualifications and Skills
- Relevant professional qualification or equivalent experience in coaching, employability, health, community services or related field.
- Level 2 English and Maths (C/4 or above).
- Experience of managing or supervising staff in a customer facing or community-based service.
- Proven experience of leading and coordinating dispersed teams across multiple locations, ensuring consistent delivery standards.
- Experience of maintaining accurate records and high standards of data quality, including contributing to management information (MI), performance monitoring and programme reporting requirements.
- Demonstrable experience of building and maintaining effective partnerships with external stakeholders, organisations (e.g. NHS, VCSE, employers).
- Strong problem-solving and decision-making skills, with the ability to respond effectively in a fast-paced environment.
- Excellent communication skills, with a proven ability to influence, negotiate and build rapport with a wide range of stakeholders.
- High level of IT proficiency, including Microsoft Office applications and experience of using case management, CRM or other data management systems.
- Ability to maintain professional boundaries while supporting staff to manage complex, sensitive or challenging situations effectively and appropriately.
For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.
Rewards and Benefits
We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.
A laptop and mobile will be supplied if applicable to your role. You will benefit from 30 days annual leave, plus the opportunity to buy additional leave and an excellent local government pension scheme
A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.
For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.
Further Information
The reference number for this role is CPP01408.
For an informal conversation or for further information regarding the role, please contact Rebecca Ayers at [email protected]
For issues or queries regarding your application please contact [email protected] .
Click apply below, upload your CV and cover letter.
Your cover letter should:
- Outline your motivations for applying.
- Explain the skills and experience you can bring to the role (please refer to the key skills in the attached job description).
Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, enhanced Disclosure and Barring Service (DBS) check, satisfactory references, and a health check.
Any candidates wishing to apply for this position, who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship (CoS) for the post by assessing their circumstances against criteria specified on the gov.uk website.
Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.
We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.
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Job Reference: CPP01408
