Lottery Administration & Customer Service Supervisor - Fixed term for 12 months
Location: Wolverhampton, WV3 9DH
Hours: 37.50 hours per week.
Salary: £30,110 per annum
What we do
Compton Care provides high quality, accessible care and support for the people in our communities living with life limiting conditions across Wolverhampton, the Black Country, South Staffordshire and East Shropshire.
About the Role:
We are looking for a Lottery Administration & Customer Service Supervisor to lead the team in the delivery of our weekly lottery and associated draws, ensuring players receive an excellent customer experience.
If you are a confident, organised and people-focused individual with strong customer service and administration skills, we would welcome your application. You will have had previous experience in managing priorities, using databases and Microsoft Office, and communicating effectively with a wide range of people.
Having an eye for attention to detail, strong numeracy and a proactive attitude will be advantageous, but also having experience of developing processes and being able to support effective ways of working by putting in place lean administrative processes whilst ensuring all transactions are managed within robust financial controls.
An awareness of gambling and fundraising legislation would be beneficial or a willingness to learn in this area, as we would want you to assist with lottery forecasting and budgeting, produce financial reconciliations, and work closely with the Finance Department to support accurate reporting and smooth day-to-day operations.
The role is a fixed term role for a period of 12 months to cover maternity leave.
What We Offer:
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27 days annual leave (plus bank holidays), increasing with long service.
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Salary exchange pension scheme with a 5% employer contribution from day one, increasing to 7% after 3 years.
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Death in service benefit (2x salary).
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Staff discount across our coffee shops.
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Access to the employee assistance programme, including unlimited telephone counselling and 24/7 GP access.
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Access to discount platform and Blue Light Card.
About our recruitment process:
Interviews will take place during week commencing: 8th June 2026
Please note that we reserve the right to close this vacancy before the published closing date when applicant volume is high.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a Standard submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. It is also subject to satisfactory references and occupational health clearance.
