Overview of the role
Regional Operations Manager - North West
Lead Growth. Inspire Teams. Shape the Future of Community Pharmacy.
We're looking for an ambitious and commercially minded Regional Operations Manager to lead our North West region, driving sustainable growth, operational excellence and outstanding patient care across a large and diverse pharmacy network.
Managing approximately 125 pharmacies and leading a team of 8-9 Area Managers, you will play a pivotal role in delivering our strategic objectives by growing market share, increasing service participation, expanding OTC revenue through Complete Care, and developing high-performing teams that put patients at the heart of everything they do.
This is an exciting opportunity for an experienced multi-site leader who thrives on delivering results through others, embraces change and is passionate about making a difference in local communities.
What You'll Be Responsible For
As Regional Manager, you will have full accountability for the performance of your region, ensuring the successful delivery of commercial, operational and people objectives. Key responsibilities include:
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Driving market share growth across the North West region.
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Increasing service participation and healthcare service delivery.
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Growing OTC sales and maximising revenue opportunities through Complete Care.
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Leading, coaching and developing a team of 8-9 Area Managers to deliver exceptional results.
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Creating clarity, focus and accountability across 125 pharmacies.
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Using insight, data and performance measures to identify opportunities and drive profitable growth.
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Delivering regional financial targets, budgets and operational KPIs.
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Building a high-performance culture focused on engagement, development and succession planning.
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Ensuring excellent retail standards, operational compliance and patient safety across the region.
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Acting as a key ambassador for the business, building strong relationships with internal and external stakeholders.
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Supporting and delivering strategic business initiatives that enhance customer, colleague and commercial outcomes.
What We're Looking For
We're seeking an experienced leader with a proven track record of delivering results in a complex multi-site environment.
You'll bring:
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Significant experience leading large, geographically dispersed teams.
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Strong commercial acumen and experience driving sales and profit growth.
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Exceptional people leadership and coaching capability.
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The ability to influence and engage stakeholders at all levels.
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Strong analytical and problem-solving skills, using data to drive decision-making.
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Experience leading change and improving business performance.
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Excellent communication and relationship-building skills.
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Strong planning and organisational capability with the ability to manage multiple priorities.
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Experience within pharmacy, healthcare, retail or another customer-focused multi-site environment would be advantageous.
Why Join Us?
This is an opportunity to take ownership of a strategically important region, leading a significant operation and influencing the future direction of the business.
You'll be empowered to:
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Drive meaningful commercial growth.
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Develop and inspire high-performing teams.
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Shape regional strategy and performance.
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Deliver excellent healthcare outcomes for local communities.
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Play a key role in the continued success and growth of our pharmacy network.
Apply Today
If you're a results-driven senior leader with a passion for people, performance and community healthcare, we'd love to hear from you.
The Ideal Candidate
Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a flexible position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
About The Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
‘Together we make a difference’
