Job Overview
GP Surgery Administrator / Receptionist at Saltdean Medical Practice
Hours
07.45-18.00 - 4 days per week.
About the Role
We are looking for a friendly, organised, and reliable Administrator/Receptionist to join our busy GP surgery team. This is a patient-facing role that combines front desk reception duties with administrative responsibilities, helping to ensure the smooth day-to-day running of the practice.The successful candidate will be the first point of contact for our patients, providing a welcoming and professional service both in person and over the telephone. As this role is predominantly based on reception and telephone work, excellent communication skills, a calm approach, and the ability to work efficiently in a fast-paced environment are essential.
Key Responsibilities
- Answer incoming telephone calls promptly and professionally.
- Assist patients with booking, changing, and cancelling appointments.
- Welcome patients at the reception desk and provide excellent customer service.
- Respond to patient enquiries and direct them to the appropriate clinician or service.
- Liaise with GPs, nurses, and other healthcare professionals to support the efficient running of the practice.
- Undertake general administrative duties as required.
- Maintain patient confidentiality and comply with GDPR and NHS policies.
- Contribute to a positive, supportive, and professional team environment.
About You
The ideal candidate will have:
- Excellent communication and interpersonal skills.
- A professional, friendly, and compassionate manner.
- Strong organisational skills with good attention to detail.
- Confidence using computers and learning new systems.
- The ability to multitask and remain calm under pressure.
- A flexible and proactive approach to work.
- Previous reception, customer service, or administrative experience (experience within a GP surgery or healthcare setting is desirable but not essential, as full training will be provided).
What We Offer
- A supportive and welcoming team environment.
- Full training and ongoing development.
- Opportunities to learn new skills and broaden your responsibilities.
- A clear pathway for career progression within the practice, including opportunities to develop into senior administrative, care navigation, secretarial, or management roles.
- NHS pension (where applicable) and other practice benefits.
If you are passionate about delivering excellent patient care through outstanding customer service and administration, we would love to hear from you.
Pay: £13.49 per hour
Benefits:
- Company events
- Company pension
- Free parking
Work Location: In person
