About Us
At Everflow, we’re on a mission to reshape the utility industry.
We’re an award-winning, fast-growing business delivering smarter, greener water, waste and connectivity solutions to businesses across the UK and we’re proud of the impact we make every day.
Our quest is simple but powerful: bringing services together to make lives simple. By saving our customers time, money, and energy, we give them the headspace to focus on what really matters growing their businesses and making an impact.
And while free coffee and ping pong are nice (very nice, actually), they’re not the reason people stay. Our culture is. We value authenticity over ego, curiosity over comfort, and progress over perfection. We trust our people, encourage bold ideas, and believe success should never come at the cost of wellbeing or belonging.
The Role
We are seeking a Service Advisor to join our Billing and Payments Team in Peterlee.
You will play a crucial role in a dynamic and fast-paced environment dedicated to ensuring accurate and timely billing processes and payment applications to customer accounts.
Your primary responsibilities will include managing and overseeing all aspects of the billing cycle, ensuring correct and timely invoice generation and release, and handling all facets of customer payments. You will also serve as the primary contact for any billing and payment-related issues and queries, providing exceptional customer service and support.
What You’ll Do
You’ll be busy, challenged, and trusted to make a real difference. You’ll:
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Review and verify the monthly billing run, resolving issues promptly and ensuring data accuracy.
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Support daily critical tasks and controls to enhance payment processes, reduce risk, and improve quality.
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Ensure data quality and accurate billing by liaising with departments across the business.
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Resolve customer queries and proactively contact customers regarding billing issues that may delay invoice provision.
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Verify and reconcile billing data to maintain accuracy and compliance with company policies and regulatory requirements.
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Serve as a primary point of contact for billing enquiries, resolving discrepancies and disputes professionally and efficiently.
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Be adaptable and able to manage multiple priorities effectively.
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Be flexible and responsive to changing business demands.
What We Offer
We take rewarding our people seriously (and not just with biscuits). You’ll get a competitive salary with annual reviews, a generous pension of up to 8% employer contribution, and life insurance worth up to three times your salary.
You’ll enjoy hybrid working (up to three days from home), the option to buy or sell up to five days of annual leave, an extra celebration holiday, and enhanced parental and sickness benefits.
There’s also free breakfast, free parking, an on-site gym at our Peterlee HQ, access to an EV company car scheme, and a cycle-to-work scheme. For your wellbeing, we offer 24/7 counselling, virtual GP access, and a healthcare cash plan covering dental, physio, and optical care because looking after people shouldn’t stop at work.
Equal Opportunities
Everflow is proud to be an equal opportunities employer. We’re committed to creating an inclusive, diverse workplace where everyone feels respected, valued, and able to be themselves. Through our Equity, Diversity, Inclusion and Belonging (EDIB) policy, we ensure fair access to opportunities for all, regardless of background.
